FandB Server - In Room Dining - FandB Service - Crowne Plaza Hotel Dubai Festival City

Do you see yourself as a F&B Server in our In Room Dining team here at Crowne Plaza® Hotel Dubai Festival City?

There’s nothing complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Have a complete knowledge of all food and beverage menu items available to Room Service and minibar.
• Maintain thorough knowledge of the hotel and room layouts.
• Assist with the preparation of an outlet for service including:
• Maintain cleanliness, sorting, and preparing store equipment and materials; glassware, flatware, chinaware for service.
• Check storage areas for proper supplies, organization, and cleanliness.
• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
• Ensure table preparation, knowledge on different tray and trolley set-ups, and being aware of all amenities for service to be delivered on time.
• Trays and Carts are removed from the hotel hallways and elevator bays at all times.
• Always follow standard telephone etiquette while speaking to guest over phone.
• Greet guests appropriately at their room and provide service upon items ordered.
• Collect orders from the kitchen, ensure they have been prepared and presented correctly.
• Ensure prompt and efficient delivery of food and beverage to the guests room.
• Ensure that hot food is maintained and delivered hot and all cold items are delivered cold.
• Serve drinks efficiently in the proper glass with the proper garnish.
• Read and retain all pertinent information regarding daily promotions, food and beverage specials.
• May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs.
• Perform duties of the room service in the absence of supervisor.
• Must be able to anticipate guest or operational needs.
• Ensure room service equipments are functioning properly; report any problems to the relevant teams.
• Maintain regular attendance in compliance with the Hotel Standards.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag at all times.
• Perform any reasonable tasks as instructed by Manager.
• Report to superior any damaged / defective equipment.
• Work carefully to minimize breakage.
  
  

What we need from you:

• Great communication skills.
• Ability to work in a team and in different functions.
• Warm and inviting personality.
• Ability to think calmly under pressure.
• Willingness to learn open-mindedly.
• Willingness to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you.
• Passion of food and curiosity .
• Basic organisation skills in restaurant operation.
  
  

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. Weve thoughtfully designed our spaces to encourage, support and celebrate great connections. Were also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style Dare to Connect is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guests experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today.

---