FandB Hostess

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As Hostess, you’re not just handling guest inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

• Manage reservations and bookings: Respond to reservation requests and guest inquiries, maintain accurate booking records, update the reservation diary with guest details and special requests, and allocate reservations according to the table plan.
  
  

Welcome and seat guests: Greet guests warmly, escort them to their assigned tables, present menus and wine lists, and introduce them to the appropriate server to ensure a seamless dining experience.

Support restaurant operations: Prepare menus and guest information before each service, complete service logbooks, maintain an organized host stand, and ensure all necessary supplies are readily available.

Provide exceptional guest service: Answer telephone calls, assist with guest inquiries, demonstrate knowledge of menu offerings and wine selections, and address requests professionally and efficiently.

Maintain service standards: Follow standard operating procedures for guest interactions, reservations, and team coordination to deliver a consistent and high-quality experience.

Ensure compliance and safety: Adhere to hotel licensing requirements and health, safety, and fire regulations while maintaining a clean, organized, and professional work environment.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

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