FandB Guest Relations Executive

Shangri-La Dubai

The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the worlds most dynamic cities.

The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.

As F&B Guest Relations Executive, we rely on you to:

• Interact and engage with guests and maintains high quality service standards
• Handle guest complaints effectively and professionally
• Make sure that the guest is greeted and served promptly
• Engage in suggestive selling
• Presents the guests bill when necessary
• Updates profiles for guest in the system
  
  

• Has a thorough knowledge of Food & Beverage service technique
• Is able to work in outdoor bar & lounge operation
• Loves interacting with guests
• Believes in teamwork
• Communicates with fluency in English
• Preferably has experience working in either a luxury restaurant or a 5* hotel background
• Is a self-starter and a team player
• Enjoys being challenged