F&B Service Expert 23D25

The position of an F&B Service Expert is crafted for those passionate about providing exceptional food and beverage services. As an integral member of the hospitality team, the F&B Service Expert is responsible for elevating customer dining experiences through attentive service, hospitality, and effective communication. This role is pivotal in ensuring a smooth and memorable dining experience, from greeting guests to providing detailed menu insights and ensuring prompt service. The ideal candidate will possess a natural flair for customer service, an eye for detail, and a commitment to consistently upholding high service standards. Adaptability and the ability to function well under pressure in dynamic environments are crucial to succeed in this role.

Responsibilities

• Provide exemplary customer service to enhance guest dining experiences positively.
• Manage guest reservations and coordinate seating arrangements efficiently.
• Offer detailed menu insights, including specials and dietary information.
• Ensure timely and complete service, handling requests promptly and courteously.
• Collaborate with kitchen staff to guarantee food quality and presentation.
• Address and resolve customer complaints professionally, ensuring guest satisfaction.
• Maintain cleanliness and organization of service areas and dining spaces.
• Assist in training new staff members on service protocols and procedures.
• Support inventory management by monitoring stock and ordering supplies as needed.
• Promote and upsell special dishes and beverages to guests effectively.
• Adhere strictly to health, safety, and hygiene standards within the dining area.
• Participate actively in team meetings to improve service quality and consistency.

Requirements

• Minimum of two years of experience in food and beverage services.
• Excellent communication skills, both written and verbal, are essential.
• Strong problem-solving skills, with attention to detail and precision.
• Ability to work effectively in fast-paced, dynamic environments.
• Proficiency in reservation and Point of Sale (POS) systems is necessary.
• Knowledge of food and beverage pairing is considered a significant asset.
• Commitment to providing high-quality customer service at all times.