F&B Service Expert 10J26

The F&B Service Expert plays a crucial role within the hospitality sector, delivering exceptional customer service and ensuring guests have a memorable dining experience. Responsible for overseeing the service staff and operations within the Food and Beverage Department, the expert ensures the seamless execution of service standards. Key to this role is the ability to maintain high levels of guest satisfaction while optimizing operational efficiency. The F&B Service Expert is adept at handling guest inquiries, training staff, and implementing service procedures. Collaboration with kitchen and management teams is essential to ensure cohesive delivery of services. This role demands a strong attention to detail, excellent communication skills, and a proactive approach to problem-solving to anticipate and address service challenges effectively.

Responsibilities

• Coordinate with kitchen staff to ensure timely and accurate food delivery.
• Supervise and lead the service team to meet established service standards.
• Monitor guest satisfaction levels and address any complaints or issues promptly.
• Conduct regular training sessions for staff on service techniques and standards.
• Ensure all service areas are clean, organized, and well-maintained at all times.
• Develop and implement strategies to enhance the dining experience and increase revenue.
• Assist in menu planning and provide feedback on food and beverage offerings.
• Manage inventory levels and coordinate with suppliers for timely procurement of supplies.
• Ensure compliance with health, safety, and hygiene standards at all times.
• Prepare reports on service performance and recommend improvements where necessary.
• Collaborate with management to develop promotional activities to boost service engagement.
• Handle guest inquiries and special requests with professionalism and courtesy.

Requirements

• Proven experience in a supervisory role within food and beverage services.
• Strong leadership skills with the ability to manage and inspire a team.
• Excellent communication skills to interact effectively with guests and staff.
• In-depth knowledge of food and beverage operations and service techniques.
• Ability to work in a fast-paced environment and handle pressure efficiently.
• Outstanding problem-solving skills to handle guest-related issues adeptly.
• Flexibility to work evenings, weekends, and holidays as required by the role.