Expert Test Engineer - Service Transition

Key Responsibilities

JOB DESCRIPTION

• Work with leaders to develop their strategic plans for their transition activities and guide the creation of road maps and implementation plans.
• Coordination for project planned for releases.
• Release communication to all the stakeholders.
• Creation of change requests from RTC to HPSM for implementation.
• Reviewing the implemented changes and sending release post implementation review reports.
• Updating the CMDB based on the feedback from IT service owners development and implementation projects.
• Assess impact, monitor progress, and manage risks and issues for change release and configuration of new and existing services
• Chair Change Advisory board group.
• Define, refine and agree change release and configuration management process with internal stakeholders and functional release managers
• Ensure process support currency and accuracy of CMDB
• Define and agree change approval and sign-offs
• Co-ordinate change and release with internal stakeholders and functional release managers.
• The focal CIT contact for change release and configuration management.
• Develop and manage a comprehensive and accurate CMDB that supports all CIT process and enables accurate impact assessment with regards to all changes required from CIT department.
• Align all CIT infrastructure data sources to create a universal CMDB that is the focal point for impact assessment and reporting.
• Accountable for scheduling and controlling the movement of all releases to test and live environments by working closely with functional release managers, project managers, development leads.
• Knowledge of ITIL , Change Management, System Administration, IT Administration
  
  

• Bachelor of Computer Engineering, Computer Science, Information Technology with 5 to 15 years of experience