Executive - QA QC

• Assist in developing and standardizing Soft services QA frameworks, SOPs, and inspection manuals covering housekeeping, waste management, pest control, and landscaping in alignment with DWTC’s quality and hygiene standards
• Support the deployment of digital QA systems and mobile audit tools for real-time cleanliness monitoring and performance reporting
• Audit subcontractor performance against service-level agreements (SLAs) and key performance indicators (KPIs) for housekeeping, pest control, landscaping, and waste management
  
  

Conduct random performance checks on cleaning teams to ensure service consistency across DICEC, DEC, Expo Village, and One Central

Conduct scheduled and surprise audits of all public areas and liaise with cross functional team and implement DWTC’s Housekeeping SOPs

Conduct Gemba walks and Kaizen workshops with the housekeeping team to identify small, practical improvements

Collect and analyze customer feedback

Maintain accurate QA documentation and prepare weekly and monthly quality reports

Contribute to the development and revision of SOPs and QA checklists

Support QA audits, ensuring safe work practices and adherence to permit-to-work procedures

Conduct hygiene and sanitation checks in food service zones

Support sustainability initiatives

Formal Education

• Bachelor’s Degree or Diploma in Hospitality Management, Facility Management, Environmental Science, or equivalent
• Certification in Quality Assurance (ISO 9001 Internal Auditor / Six Sigma / Housekeeping Management) is an advantage
  
  

Knowledge of housekeeping standards (BICSc, ISSA, ISO 9001)

Work Experience

4 to 6 years of experience in soft services quality assurance, housekeeping supervision, or FM service audits

Skills and Knowledge

Fluent in English (verbal and written)

Computer literacy essential

Proficiency in Word, Excel, Outlook, Internet and Email

Report Writing

Knowledge of Health & Safety

Familiarity with Dubai Municipality health and hygiene regulations

Proficiency in Microsoft Excel, PowerPoint, and reporting dashboards

Eye for detail with strong observation and documentation skills

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