Executive - Property Management - Dubai Holding Asset Management

Dubai Holding Asset Management owns and operates a diverse portfolio of retail, residential and commercial destinations, emphasising its profound influence on Dubai’s urban and economic landscape. 
Dubai Residential, the company’s residential leasing arm, manages one of the emirate’s largest portfolios. In May 2025, it was incorporated into "Dubai Residential REIT," a real estate investment trust with Dubai Holding Asset Management as the ultimate majority strategic unitholder. Now listed on the Dubai Financial Market (DFM), it is the GCC’s largest and first pure-play residential leasing REIT.
Dubai Holding Asset Management’s retail portfolio, unified under the Dubai Retail brand, is one of the largest and most diverse in the city. With a mix of 56 malls, lifestyle destinations and retail centres, Dubai Retail plays a key role in shaping the city’s urban and economic landscape.
Dubai Holding Asset Management is also the majority strategic shareholder in TECOM Group PJSC, a DFM-listed company, which develops and operates sector-focused business districts across six key sectors, including technology, media, education, manufacturing, science and design.
 
 About the Job:
An opportunity has arisen for an Executive – Property Management to join Dubai Holding Asset Management. The main duties and responsibilities of this role include:
 
Customer Management:

• Follow up, address and resolve tenants’ complaints and keep updated records as appropriate

• Facilitate the coordination between tenants and FM team for move-in and move out process

• Coordinate with tenants to provide access for maintenance work when required  
• Prepare and send circulars and notices to tenants
• Accompany RDC team during evictions
• Negotiate renewal rates with the tenants and obtain approvals as per DOA  
• Attend to all deferral requests and obtain approvals as per DOA
• Ensure that all documents are filed as per process as well as CRM system is updated regularly

• Raise requests related to tenant early termination and waivers and send for approval by the line manager

Community Management:

• Identify violations within the community and issue violation / breaches notices accordingly and keep records and follow up on the same to ensure that the community rules are followed
• Conduct community aesthetic inspection on a regular basis (day and night)
• Raise and record any snags identified during the inspection and follow up with relevant department until issues are closed
• Identify possible area / ideas to enhance the community to facilitate better customer experience

• Monitor the performance of the service providers in coordination with the FM department
• Assist the FM team with SLA/ KPI scoring
• Identify and highlight HSE risks to the concerned team and ensure issues are addressed in a timely manner
• Highlight any issues with value added services service providers
• Monitor and audit the performance of FM team, to highlight any shortfalls from the team that may affect customer satisfaction
• Suggest updates to the community guidelines and rules and regulations to the Manager – Property Management
• Support Leasing team to ensure units’ readiness for prospective tenants’ viewing etc..  
• Ensure that the community facilities are always in good condition
• Make sure incident reports are issued and follow up with concerned departments to close the report

Reporting and Revenue Enhancement: 

• Support the line manager with day to day activities of the department to ensure higher level of customer satisfaction and profitability for the business
• Prepare reports to provide the manager with timely information review of the property management activities and performance
• Identify and propose additional revenue generation opportunities
• Support management to facilitate the internal and external audits related to area of responsibility and if required provide reports to support the audit process
• Identify and highlight any operational / organizational risks to the Manager

About You:
The ideal candidate for this position will have the following experience and qualifications:

• Bachelors’ degree in Business Administration, or similar

• Minimum 4-6 years of experience in a similar role
• Strong understanding of UAE laws, RERA regulations, financial management, business development, and commercial decision-making to drive organizational growth
• Ability to build and maintain strong relationships with customers, partners, and internal stakeholders through effective
• Advanced analytical, planning, and organizational skills to assess complex situations, solve problems, make informed decisions, and deliver results efficiently
• Demonstrates adaptability, creativity, business awareness, and a strong sense of urgency while empowering teams, fostering accountability, and achieving business objectives

About the Benefits:
At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.