Executive Operations - Dubai Holding Asset Management

Dubai Holding Asset Management owns and operates a diverse portfolio of retail, residential and commercial destinations, emphasising its profound influence on Dubai’s urban and economic landscape.  

Dubai Residential, the company’s residential leasing arm, manages one of the emirate’s largest portfolios. In May 2025, it was incorporated into "Dubai Residential REIT," a real estate investment trust with Dubai Holding Asset Management as the ultimate majority strategic unitholder. Now listed on the Dubai Financial Market (DFM), it is the GCC’s largest and first pure-play residential leasing REIT.

Dubai Holding Asset Management’s retail portfolio, unified under the Dubai Retail brand, is one of the largest and most diverse in the city. With a mix of 56 malls, lifestyle destinations and retail centres, Dubai Retail plays a key role in shaping the city’s urban and economic landscape.

Dubai Holding Asset Management is also the majority strategic shareholder in TECOM Group PJSC, a DFM-listed company, which develops and operates sector-focused business districts across six key sectors, including technology, media, education, manufacturing, science and design.

About the Job:

An opportunity has arisen for an Executive Operations to join Dubai Holding Asset Management. The main duties and responsibilities of this role include:

Overall responsibilities:

• Cover for the Senior Operations Executive in support of business during his / her absence, as required. 

• Assist in gathering data and feedback to inform improvements in customer experience and service delivery.

• Participate in initiatives aimed at enhancing asset look and feel, tenant satisfaction, and operational efficiency. 

• Coordinate with cross-functional teams (FM, Security, TR, Marketing) to ensure alignment on service priorities.

• Develop working knowledge of contract management, vendor performance, and operational cost awareness.

Managing Daily Operations: 

• Raise and monitor PRs/POs, and coordinate supplier follow-ups. 

• Prepare all the invoices and submit to Finance, track the payment process and act as a main contact point between the asset suppliers & Finance department. 

• Assist the team in preparation of operational budgets, review of PRs/POs, and coordinate supplier follow-ups. 

• Support the senior operations team in preparing tracker and status on the CAPEX or OPEX spend and cost savings etc.  

• Assist with data collection from surveys, coordinate follow-ups, and help implement approved service enhancements. 

• Conduct regular unit checks, support tenant complaint resolution, and coordinate routine requests and billing inputs. 

• Assist with permit issuance, ensures timely resolution on tenant enquiries, emergency coordination, lost & found updates, and key control for vacant units. 

• Track and review footfall and car park reports and systems to provide accurate reports business analysis. 

• Help implement operational processes, policies, and procedures as directed by senior team members. 

• Attend calls and timely respond to operational queries related to the mall and any issues related to mall services to ensure critical issues are resolved and escalated on time to the Operations Manager or concerned staff in order to provide efficient customer service for all the tenants. 

• Ensure tenant quires are responded to and closed in time as per the agreed KPIs on the turnaround time etc. 

• Support the execution of operational strategies by coordinating daily tasks in line with department objectives. 

Tenant Fit-out Activities Coordination :

• Oversee along with the operations team the vacant unit readiness and tenant handover with RDD team. 1 2 Classification: Internal 

• Support tenant fit-out documentation, and variation request coordination. 

• Facilitate tenant renovation and partial renovation activities. 

• Assist in vacant unit readiness, documentation collection, and permit processing for fit-outs and renovations. 

• As part of the “Permit to Trade” issuance requirements, ensure collection and verification of the tenants’ relevant compliance documents and forward them to TR team. 

Communication and Coordination with other departments :

• Follow up on maintenance issues, participate in inspections, and support FM with asset and signage upkeep. 

• Maintain records of compliance documents, support permit issuance, and assist in tracking HSE audit closures. 

• Provide on-ground support during marketing activations and ensure coordination with other teams to minimize disruptions. 

Compliance :

• Track, receive and follow up on mall and tenant compliance documents (DCD AMC, trade licenses, insurances). Prepare the Tracker File and record all official documents and support Tenant relations team in maintaining up to date records of all tenants documentation. 

• Ensuring compliance with relevant legal, safety, and company policies. Identifying and mitigating potential risks to the business. Maintaining accurate compliance records and documentation related to operational activities. 

• Customer Satisfaction and Service: Support analysis of customer feedback, work along operations team in implementing enhancement initiatives for asset look and feel improvement, and addressing operational bottlenecks that impact customer service.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Minimum Qualification:

Diploma or bachelor’s degree in business, Operations, or related field (preferred).

Experience:

2–4 years’ experience in mall, property, or operations support roles.

Technical Competencies:

• Ability to analyze data, identify trends, and make data-driven decisions . important for optimizing processes and improving overall performance. 
• Building strong relationships with colleagues and stakeholders. 
• Sound understanding of HSE, compliance, and customer experience practices. Maintaining accuracy and precision in tasks, data entry, and record-keeping.

Behavioural Competencies:

• Customer Focus
• Results Orientation 
• Business Awareness 
• Curious & Creative 
• Sense of Urgency 
• Adaptability & Flexibility
• Builds Relationships 
• Empowerment 
• Problem Solving & Decision Making 
• Planning and Organizing 
• Communication Skills 
• Teamwork

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our 

colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits 

package that includes competitive compensation, career development opportunities, and 

a collaborative work environment. We strongly believe in creating an empowered 

workforce that will help us build a connected city for tomorrow. We are committed to 

attracting the brightest minds and nurturing the most pioneering candidates who desire 

to make a great impact on the future of Dubai