Executive Director - Guest Experience - Jumeirah Group And Corporate

About Jumeirah

JOB DESCRIPTION

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About The Job

An exciting opportunity has arisen for an Executive Director of Guest Experience Programming to join Jumeirah Group & Corporate.

The Main Duties And Responsibilities Of This Role Include

• Create a scalable, portfolio-wide guest experience programming framework, ensuring consistent delivery for top-tier guests
• Curate signature seasonal activations, embedding distinctive, high-touch moments that reinforce brand identity and drive guest affinity.
• Lead and support the properties to build detailed step by step processes to allow systematic execution of execution on properties
• Inspire and empower hotel leadership teams, cultivating a culture of elevated service, design thinking, and operational excellence through coaching, governance, and cross-functional alignment.
• Champion data-driven innovation, translating guest insights, market intelligence, and performance metrics into continuous experience enhancements that strengthen brand equity and business impact.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• 15+ years’ leadership in global luxury hospitality, including senior roles shaping guest experience across multi-property or international portfolios.
• Expertise in crafting bespoke, emotionally resonant guest journeys for high-value clientele such as VIPs, elite loyalty members, and luxury guests.
• Proven ability to lead complex, cross-functional strategic programmes that elevate brand positioning, service excellence, and guest satisfaction.
• Deep operational grounding across front-of-house and experience functions, with strong exposure to suites, villas, private residences, or members-only environments.
• Organized, systematic and hands on operator, as well as globally minded, culturally fluent leader with a track record of adapting luxury standards to regional nuances while maintaining brand integrity.
  
  

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits Include

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)

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