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Executive - Customer Service

Talentmate

United Arab Emirates

29th April 2026

2604-1835-1186

Job Description

To communicate promptly any information to customers about their orders
To help customers to register online and/or to process their orders
To assist customers with any issues with regards to the returns of their orders
To always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
To issue refunds and compensation as appropriate
To be pro-active and show initiatives and ideas to constantly improve the service provided to our customers
To assist in gathering information and produce reports on a regular basis
To be able to deal with customers with late returns and faulty goods
To liaise with fulfillment for any issues with customers’ orders
To coordinate with shipping over issues raised by customers with regard to either orders or return

To help customers with product enquiries and drive cross-selling to increase units per transactions

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Dubai
Company Website:	https://www.apparelgroup.com	Job Function:	Others
Company Industry/ Sector:	Retail

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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