Serves as the primary and independent first point of contact for all matters related to the DG’s Office; assesses inquiries and determines appropriate actions, ensuring timely and effective follow-up
Provides comprehensive administrative, operational, and coordination support to the DG’s Office, including drafting, editing, and quality-controlling correspondence, reports, presentations, agendas, meeting notes, and action points
Independently manages the DG’s daily schedule, priorities, and office tasks with strong planning and foresight
Organizes meetings for the DG, ensuring agendas, documents, and briefings are prepared and distributed on time
Exercises the highest level of discretion, sound judgment, and diplomacy in managing sensitive issues, prioritizing tasks, and ensuring an organized workflow
Plans and coordinates complex international travel and logistical arrangements for the DG and the DG’s Office, including detailed itineraries, visas, accommodations, and expense documentation
Provides proactive administrative support to the Directors’ Leadership Team when needed, ensuring timely and rigorous follow-up of action items
Leads logistical and operational arrangements for internal and external meetings and events convened by the DG
Prepares high-quality reports and presentations for the DG, ensuring accuracy, clarity, and alignment with organizational priorities
Drafts letters, memoranda, and communication materials for DG review and signature
Communicates on behalf of the DG with board members, donors, partners, and institutional stakeholders
Researches, prioritizes, and follows up on issues addressed to the DG, applying independent judgment—especially for matters of urgency, sensitivity, or confidentiality
Acts as the coordination focal point between the DG Office at HQ and the CAC Office, ensuring seamless information flow
Develops strong, collaborative working relationships across the organization and with external partners
Keeps the DG informed of upcoming commitments, risks, timelines, and strategic matters
Leads and manages special projects for the DG, some of which may have institutional or strategic significance
Anticipates challenges, manages conflicting demands, and ensures timely completion of tasks under pressure and tight deadlines
Board Support and Liaison
Serves as the DG’s administrative liaison to the Board of Directors
Supports board members with travel, logistics, and meeting needs, ensuring high-quality and confidential service
Maintains full discretion in all interactions with board members
Senior Management Liaison
Acts as Secretary to the Management Committee, including coordinating agendas, scheduling meetings, preparing minutes, and ensuring effective follow-up of decisions and action points
Works in strong collaboration with senior staff and maintains positive relationships across all levels of the Center
Manages projects and initiatives assigned by the DG, ensuring delivery, quality, and alignment with institutional priorities
Demonstrates initiative in prioritizing tasks and resolving issues proactively, with minimal need for supervision
Qualifications and Experience
Undergraduate degree with a minimum of seven years of relevant administrative or office management experience, including at least five years in high-level roles, preferably in an international non-profit or multicultural organization
Fluent in both Arabic and English, with excellent written and verbal communication skills in both languages
High proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Adobe Acrobat, and digital communication platforms
Strong organizational and planning capabilities, with proven ability to manage multiple priorities and maintain attention to detail
Demonstrated experience in preparing professional reports and presentations
Excellent interpersonal skills, adaptability, and ability to work effectively in a multicultural, team-oriented environment
Demonstrated proactive approach to problem-solving with strong decision-making capability and emotional maturity
Ability to function under time pressure, handle multiple tasks in a fast-paced environment, and make independent decisions
Highly resourceful and effective both independently and as part of a team
Proven ability to handle confidential information with discretion, adapt to competing demands, and deliver high-quality results
Demonstrates ownership, accountability, and a forward-looking mindset; actively seeks opportunities and proposes solutions
Flexibility and willingness to work long hours, including occasional weekends, when necessary
* Candidates who are available to start immediately are encouraged to apply.
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