Events Service Supervisor - Events - FandB Service - InterContinental Hotel Dubai Festival City

Do you see yourself as an Events Service Supervisor at InterContinental® Hotel Dubai Festival City?

As the worlds largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If youd like to embrace a wider world of experiences and opportunities, wed like to welcome you to the worlds most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Ensuring function rooms are set up in accordance with customer specifications by supervising staff during setup and inspecting rooms prior to events; cleanliness of FOH and BOH.
• Developing team members and casual staff in all different levels and areas
• Conducting banquet briefings to deliver full knowledge of overall events particularly in events personnel allocation, guest expectations in relation to room layout, stage set up and decorations to events workforce, receiving and allocating supporting staff.
• Being proactive with effective planning for upcoming events, in equipment and staffing.
• Monitoring overall service for the events, complying with Time and Attendance Policies and ensuring the grooming and general appearance of personnel conforms to the company’s Grooming Standards.
• Communicating effectively to all other departments around the Events Services Operation.
• Providing information when requested and promoting hotel services, facilities and special events.
• General administration tasks such as checking BEOs, monitoring change logs, knowledge of Delphi, Micros, rooms’ capacities, setups, storage spaces and service standards.
• Maintaining back of the house, front of the house, and side work duties for overall productivity of banquet events and ensure efficiency in all areas through the Events Operation.
• Debriefing and staff assignment after event.
• Developing sound decision making in relation to guest satisfaction as well as managing and controlling costs. Developing superior customer service strategies: communicating regularly with guests and ensuring high customer satisfaction, service standards, and enforcing company rules and regulations.
• Promoting positive guest and colleagues relations at all times.
• Supervising operations team and maintains high (satisfactory) performance standards among all employees.
• Knowledge of Events report, Glitch report, QEMS rising, and all the related to the operation documentation.
• Taking personal ownership of the supporting team (casuals) and its responsibilities. Ensuring on job skills training and proper utilization and allocation of casuals manpower is taking place, reporting challenges to management with suggestions for resolution.
• Actively participating in training and development programs and maximising opportunities for self and team development.
• Overseeing facility condition and advising management as to needed repairs, improvements, potential customer/employee hazards and general maintenance.
  
  

What we need from you:

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Planning and analyses making skills.
• Fluency in the English language - extra language skills would be great, but not essential.
• Your Time management skills will be important to know how to prioritize tasks under pressure.
• You’ll have basic skills of Microsoft Word/Excel.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• Experience - ideally you’ll have spent at least one year in a similar position in a 5 star property.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Ability to work independently and within a team environment.
  
  

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today.

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