Entry-Level IT Support Staff

📍 Location: Dubai, UAE

We are seeking a motivated and detail-oriented Entry-Level IT Support Staff member to join our team. This role is ideal for someone with a strong technical foundation, excellent communication skills, and an interest in supporting users, systems, and internal processes in a dynamic environment.

🚀 About the Company

Join a Dubai-based, AI-driven fintech shaping the next generation of crypto and FX trading. Our platform empowers traders to automate strategies, leverage proven systems, and manage risk with clarity and confidence. Everything we build is tested in live markets, not just theory — and we’re just getting started.

🔑 What You’ll Be Doing

• Provide first-line IT support to internal users
• Troubleshoot and resolve common technical problems in a timely manner
• Assist with system setup, user accounts, and basic maintenance tasks
• Organize and track tasks, requests, and workflows using tools such as monday.com
• Communicate clearly with team members and users to understand and resolve issues
• Create or assist with basic visual or multimedia content when needed (presentations, simple graphics, videos)
• Support documentation, internal guides, and process improvements

🧠 What We’re Looking For

• Excellent computer skills and strong technical aptitude
• 1–2 years of experience in an IT support or helpdesk role
• Fluent English (spoken and written)
• Strong organizational and time-management skills
• Good communication and interpersonal skills

Preferred / Nice-to-Have Skills

• Knowledge of monday.com or similar project management tools

• Second language skills in Spanish, German, or Italian (strong asset)

• Basic visual design skills (asset)

• Video editing skills (strong asset)

🌟 What We Offer

• A dynamic, fast-paced, and innovative work environment
• Opportunity to work in an AI-driven fintech at the forefront of crypto and FX trading
• Hands-on exposure to modern tools and automation-focused workflows
• Competitive compensation based on experience