Engineer Mobile Txm

Job Description

Key Accountabilities

• Network / Service Surveillance and Team Handling during the Shift.
• Reporting Critical and Major issue to Management as per the process.
• Timely escalation of critical network issues to service partners, stakeholders, and management team as per company escalation matrix
• Management Notification & Escalation as per the company escalation matrix.
• Perform Traffic re-engineering, links capacity upgrade and nodes version upgrade to handle KPI degradationcomplains due to limitation over wireless network.
• Management Notification & Escalation as per the escalation matrix.
• Initiate & Manage performance and acceptance requests.
• Excellent understanding of wireless broadband technologies and related technologies.
• Minimum 5 years of experience Wireless network in Telecom/Communication industry.
• Troubleshoot, diagnose, and rectify all wireless network related issues and other related impairments escalated from other departments.
  
  

Qualifications

• Bachelor’s Degree in Telecommunication Engineering
  
  

Experience

• 5+ years of experience in NOC operations
• Must be able to work effectively in a 24 x 7 x 365 environment
• Proven expertise in network troubleshooting and incident resolution.
• Experienced in using monitoring tools such as Huawei NCE, NFMP, PRTG, and Cisco Prime, Ericsson ENM, Huawei U2020, Nokia NetAct …etc
• Strong expertise in programming and automation, with hands-on experience in Python, Power BI, and SQL for data management and analysis.
• Skilled in developing automated workflows and dashboards to improve operational efficiency.
• Technical/Process leader for the Operation and Maintenance of the Mobile and Wireless Networks.
• Excellent knowledge for Radio Access Network including NSN/Huawei/Ericsson 2G/3G/4G/5G; Cisco Wi-Fi, RTN Transmission and AAA.
  
  

Skills

• Strong knowledge and hands-on experience with wireless products from Huawei, Nokia…etc
• Strong understanding and experience with Cisco wireless access points, both indoor and outdoor.
• Proficient in Microsoft Office, with advanced skills in Excel automation and VBA scripting.
• Continuously learning and adapting to emerging technologies in automation, AI, and data science.
• Handle and manage Network Incidents within SLA.
  
  

About Us

Who we are: A young UAE based company focused on finding talented people, helping them and our clients to grow

What we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences.

About The Team

About Emirates integrated Telecommunications Company PJSC

The Emirates Integrated Telecommunications Company PJSC was founded in 2005. We are the UAE’s second licensed telecommunications operator. We operate under two brands: du (launched in 2007) and Virgin Mobile the region’s first digital service (started operations in September 2017). We are listed on the Dubai Financial Market (DFM) and trade under the DU ticker (Bloomberg DU UH, Refinitiv DU.DU). Our core shareholders are government-related entities (Emirates Investment Authority 50.12%, Emirates International Telecommunications 19.7%, Mamoura Diversified Global Holding PJSC 10.06%) and the remaining by public shareholders.

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