Engineer - Enterprise Service Management

THIS IS WHERE GAME-CHANGING HAPPENS

TECHNOLOGY & INFRASTRUCTURE

Engineer – Enterprise Service Management

The team provides and supports the systems that glue the business together. That means maintaining all IT from the most basic desktop support to the most complex flight information systems. As importantly, they’re game changers for the industry. They bring us smart developments and advanced processes which revolutionise what we do.

What You’ll Deliver

• You’ll Implement, Administrate, support and continue enhance IT service management platform (ServiceNow) on a 24x7 basis that include Incident/Major Incident Management, Problem Management, Change Management, knowledge management, Service level Management, Service catalogue Management, request Management, virtual agent, Chatbot, NPS, Release Management, Service Portal, Asset Management, Configuration Management, Orchestration, predictive intelligence) etc.
• You’ll Integrate BT Service management platform with other BT operation/infrastructure management system and business applications, maintain and manipulate data across integrated platforms, and ensure systems backup, disaster recovery, business continuity, and information security compliance with BT non-functional requirements and Security guidelines.
• Youll develop, configure and deliver the new requirements from all BT Operations teams using BT Service Management platform,
• You’ll support the deployment of new Service management modules in compliance with BTs technical standards, policies, and processes, and ensure successful testing, validation, and training for BT operational teams.
• Youll develop Service and operation management reports and dashboard for All BT Infrastructure, application and services using service Now.
• You’ll support the Implementation, Administration and the enhancement of ServiceNow Business Applications like IRM, BCM, SPM and ITAM
• You’ll Continue enhance Service now intelligence capabilities by leveraging the artificial intelligence and Machine learning capabilities to automate Service management and business management Process and Procedures.
• You’ll Implement, Administrate, support and continue enhance Service request automation using Orchestration capability of ServiceNow platform including PowerShell script or REST/SOAP web service required for the automation
  

What You Bring

• You’ll be educated to a Bachelor’s Degree in Computer Science/ Electronics/ Information Technology/ or Related fields, acquired 3 – 5 years of relevant & overall experience
• You’ll have Strong Knowledge of ITSM best practice and organizational business processes in the enterprise
• You’ll have ServiceNow developer certification
• You’ll have an understanding of the Aviation industry and aviation solution
• You’ll have operating knowledge of ITIL V3 and basic knowledge of ISO 20000
• Youll have knowledge of the existing technology services and current schemes at Dubai Airports, or similar airports/organizations
• Youll have general knowledge of Dubai Airports Infrastructure and applications like LAN, WAN , Data Centre, Severs, Storage, Security solutions, corporate Application and ERP Solution.
• Youll have Strong knowledge of IT Service Management, IT Operation Management and IT Asset Management Processes and tools.
• Youll have knowledge of Governance and Risk Management processes and tools.
• Youll have Expertise on ServiceNow tailoring tools such as Business rules, Script includes, Client Scripts, REST APIs, PowerShell scripting, ACLs, UI Policy, Workflows, Flow Designer, UI builder, Notifications, SLAs, Service Portal Customization etc.
• Youll have Experience in Technical documentation (SOW, Architecture diagram, Design documents, Release plans, SOP, User Manuals etc.) and conducting user trainings
• Youll have strong communication skills
  
  

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an Impact that delivers for Dub

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