Engineer Change Management

Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period so your application can move forward.

Key Accountabilities

• Presiding the CAB Meeting - discussion of all planned RFCs (Fixed / Mobile)
• Post-assurance: Following on activity completion and triggering fault process if required
• Attending to Maximo Tool RFC’s
• Pre-assurance sanity check: Ensuring that all Change Requests, are examined through careful sanity check and make sure its executed and completed within defined KPI’s.
• Sending Business Outage/Hazard Notification (if needed).
• Adherence to Business concerns raise with regards on the SA / TC Notification (i.e. from National Interconnect, Platinum Desk, Business Customer Care, Virgin) - which should be catered and attended accordingly.
• Assisting RFC sponsor, with regards to Maximo Tool Operation, his/her RFC for updates as new RFC SLA (end to end).
• Providing bridge and providing technical/governance consultation to NIS, TSRM, TSO, IPSDP domain
• Checking Validating extension reason and requirements, Follow the request with Operation for technical review
• Conducting weekly change management advisory board meeting and Contributing to Adhoc requested meeting
• On call roaster and after working hours support, Conducting Adhoc request on time, Assisting SOC, Business, NDO base on received Call
• Attending Emergency RFC’s after working hours, Attending the carrier activities
• To coordinate with other departments in Normal /Urgent activities.
• Schedules and prioritizes Change Requests, assuring timely completion in accordance with customer need.
• Handle day-to-day administration of the Maximo tools.
• Provide reports on network performance, availability, SLA achievement and planned and unplanned outage activities on quarterly basis or as requested.

Qualifications

• Minimum Bachelor’s degree in electronic or computer Telecom

Experience

• 3 to 5 years of experience in a similar role in telecommunication industry

Skills

• To have excellent communication skill and be able to communicate up to C level
• Complete knowledge of ETOM and ITIL
• Eager to work on shift and flexible working hours
• Expert on Microsoft products like (Excel, power point and word)
• Be able to make eligible decision under the pressure and long working hour
• Knowledge of share point and Maximo