Employee Relations Specialist

About ENBD

JOB DESCRIPTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

Job Overview:

As an Employee Relations Specialist, you are responsible for supporting the Head of Employee Relations (ER) within the Emirates NBD Group. The overall objective of this role is to support ER Head in a broad range of ER issues associated with maintaining employee policies and procedures and workplace concerns.

Key Responsibilities:

• Primary point of contact for employee relations matters such as grievance, disciplinary/conduct cases and speak up complaints, including scheduling appointments, note taking, preparing and circulating investigation reports, draft outcome letters through to case closure.
• Work closely with HR business partners to provide advisory support and to deal with ER related issues and provide recommendations for resolving issues under supervision.
• Manage core ER processes including disciplinary, capability, appeals and blacklisting and advise on policies and processes.
• Report ER cases in case management tool, and work with Management Information Systems to develop and provide detailed reporting on ER activity for data visualisation and to enable the business to make informed decisions in line with reporting requirements.
• Support ER team members and Head of ER as appropriate on ER related matters, initiatives and day-to-day transactional activity.
• Work with ER Head to actively review systems and process improvements.
• Escalating and alerting high risk cases or non-confirmation of process in a timely manner to the ER Head.
• Manage and develop rigorous data analysis based on business needs and support governance and compliance teams.
• Provide and manage periodic reporting and presentations when required to support ER Head.
  
  

Skills And Experience

To be successful in the role, you will need the following:

• Previous experience working with HR legal matters and/or ER tasks
• Strong interpersonal and collaboration skills;
• Critically analyse data and develop KPIs;
• Must possess excellent verbal and written communication skills with the ability to write clearly and concisely;
• Proficient in Microsoft Office suite (Word, Excel, Powerpoint).
• Ability to work in a fast-paced environment with a focus on resolution and flexible approach to work;
• Ability to multi-task, work to tight deadlines, prioritise under pressure and use own initiative;
• Ability to work collaboratively with the wider team to provide support;
• Resilience, adaptability and passion for learning
• Degree-level education or demonstrable relevant work experience
  
  

There’s never been a better time to join Emirates NBD.

We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.

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