Employee Communications Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Our Corporate Communications and Events team is at the forefront of strengthening Visa’s reputation, driving business growth and inspiring culture amongst colleagues, clients and partners, and media and stakeholders across Central and Eastern Europe, Middle East and Africa (CEMEA). Our talented and passionate team combine local leaders driving impactful Communications and Events activities across the 87 markets we serve, and a centralized ‘Market Support’ team leading pan-regional initiatives and enabling market success.

The CEMEA communications team creates and delivers communications programs to support Visa’s internal and external communications profile, including Regional President and senior leadership spanning critical business areas including Consumer Payments, Commercial and Money Movement, Value Added Services, Risk, Brand, Technology and Strategy.

We work across external, client and employee communication activities to promote Visa’s strategy, and positioning as the leading partner for financial institutions, merchants, digital partners, technology companies and governments. In close partnership with the business functions, we define positions in the region on a wide range of industry topics and deliver corresponding news and thought leadership to engage audiences across multiple channels.

Job Description

As Employee and Executive Communications Manager, you will be part of a talented regional Visa CEMEA Corporate Communications team, and will support the Senior Director, Employee and Executive Communications. You will play a critical role in helping to plan and deliver key elements of the Employee Communications strategy to inform, engage and empower 1,200+ employees based in more than 20 locations.

You will have the chance to work closely with colleagues in every market in Visa CEMEA to deliver some of the highest profile communication programs for Visa’s fasted growing region. The stories and engagement you create will help employees across our diverse region understand and rise to the role they play in helping individuals, businesses and economies to thrive.

You will also partner with regional business teams and be part of an international employee and executive communications team, working collaboratively on common initiatives, sharing best practice, and executing on common goals.

Key responsibilities include:

• Elevate employee understanding and connection to Visa’s strategic priorities, while helping enhance and enable company culture.
• Own and launch internal communications programs that help employees understand the goals, programs, processes, new ways of working and vision of senior leadership.
• Support delivery against internal communications plan by developing strategies that can be introduced across the region on CEMEA-wide organizational priorities and flagship programs.
• Be responsible for internal digital channel management, including intranet, internal community platform (Viva Engage) and digital signage.
• Develop content on an ongoing basis for internal channels and platforms, including organization announcements, intranet articles, internal social platform posts, and executive presentations.
• Plan and execute internal events including All Staff meetings, Town Halls, and other employee engagement events.
• Support the roll-out of communication and engagement strategies that maximize Visa’s sponsorships and social impact initiatives for employee participation.
• Promote and educate internal stakeholders, and regional communications team, on process and employee communication best practices.
• Manage an ongoing internal communications calendar and campaign reports.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD



Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Have highly proficient written English and verbal communications skills, with excellent copy writing, copy editing and proofreading skills.
• Have gained a minimum of 6-8 years of experience in employee communications (agency and/or in-house)
• Be passionate about effective and creative employee communications that inform and engage diverse employee groups, enhance their sense of ‘common purpose’ and enable impact.
• Blend strategic thought and tactical delivery, creating and delivering communication plans and activities that achieve clear and measurable outcomes.
• Build effective relationships and strong rapport with a wide range of colleagues, including leaders, working collaboratively but also advising and challenging constructively in a collegiate style.
• Be comfortable working with and adapting to change and working at pace. Pay attention to detail, especially when juggling a high volume of work.
• Be flexible and motivated in times of ambiguity or conflicting deadlines. Able to manage your time and resources to deliver on time and at high standard.
• Be proactive and demonstrate initiative in starting new projects or thinking of new ways in maximizing existing programs to support our employee communication goals.
  
  

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.