Emirates Official Store Supervisor

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as an Emirates Store Supervisor and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

As an Emirates Store Supervisor you will support the Merchandise Support Controllers, and Manager Merchandise by providing operational supervision at all Emirates Official Store retail outlets (various locations: Emirates Official Stores; EGHQ, EGIT, dnata Travel Centre, DXB Airport and The Dubai Mall). Lead a team of sales experts to achieve revenue and profit targets whilst ensuring the reputation of the Emirates brand is sustained at all times.

In This Role You Will

• Supervise operations at all Emirates Official Stores within the UAE, ensuring financial targets are met and CCMB branding standards are maintained in line with departments visual style guide (VSG)
• Ensure inventory management is monitored in each outlet ensuring detailed standards and procedures document are available in each part of the business. Organise annual stock-takes and any flash stock takes that may be required during the financial year.
• Arrange product deliveries to the Official Stores liaising with EK Stores and the relevant business partners if necessary
• Create (with the Specialist) and maintain a rolling market calendar for your business unit ensuring all other business units within the merchandise department are in sync.
• Produce pre-agreed weekly or monthly reports (depending on the business) to be provided to the Manager Merchandise for further discussion.
• Arrange monthly visits ensuring that Official Stores handled are visited at least once a month and regular store-walks.
• Lead, mentor and develop a team of Official Store sales experts, ensuring financial targets are met and CCMB standards are maintained to a high standard. Create a monthly roster for the sales team based on the needs of the business.
  
  

Official Store Responsibilities

• Take responsibility for visual merchandising at the three Emirates Official Stores making changes once a week at HQ (once a month at the other stores). Decisions will be based on new product intake, promotional activity and general sales performance observations
• Have full knowledge of the Retail Point of Sale system. Liaise with the Promotions Support Controller to ensure it remains compliant with audit requirements at all times. Oversee any future enhancements or required integrations on this product.
• Supervise the setting up and day to day operations of any remote Official Stores. This includes Dubai Air show (every two years starting in 2023), possibly Arabian Travel Market (2023 onwards) and any other similar opportunities.
  
  

Dubai Duty Free Responsibilities

• Present new product ideas to the Purchasing team at DDF on a monthly basis ensuring profit margins for each item are in line with budget expectations
• Fulfil DDF orders in line with their procedures, liaising with EK Stores and arranging third party transportation requirements
• Create invoices for Dubai Duty Free and ensure payment is made in a timely manner.
• Take responsibility for the fulfilment of any other wholesale account that wants to purchase product from Emirates Official Store.
  
  

The Dubai Mall Responsibilities

• Be the first point of contact with our Guest Booking system run by Digitickets, UK. Monitor daily bookings and ensure action is taken should slots need to be cancelled or re-arranged.
• Monitor the Flight simulator customer service mailbox and respond to all customer enquiries.
• Liaise with the Promotions Support Specialist in order to set up a dashboard and use Google Analytics to make recommendations on marketing plans based on customer data.
• Create invoices for Emaar Entertainment and ensure payment is made in a timely manner.
  
  

Qualification

To be considered for this role, you must meet the below requirements:

• Working experience in a sales environment is essential.
• Leadership of a team would be a strong advantage as would experience with marketing calendars and visual merchandising.
  
  

Knowledge/Ability/Skills

• Excellent analytical and reporting skills.
• Should have strong communication skills both in written and spoken English. Any other languages would be an advantage.
• It would be a strong advantage to have good knowledge of the airline industry, Sports events and Arab cultures etc.
• The ability to handle several diverse projects concurrently and independently is critical. Should have a friendly demeanour and good inter-personal skills.
• Should be Proficient in MS Word, MS Excel and MS PowerPoint.
  
  

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.

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