ELearning Manager

Driven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under its umbrella – SALT, Parkers, Grind, Somewhere, Public, Soil and Kumo.

We are presently seeking to hire a highly qualified

Asst/Learning Manager – eLearning will lead the design, development, and rollout of engaging digital learning experiences across the hospitality portfolio. The role focuses on translating brand standards, SOPs, and guest experience principles into high-impact, scalable eLearning solutions that support frontline excellence, leadership capability, and operational consistency.

This role requires a strong blend of hospitality operations knowledge, instructional design expertise, and digital learning execution.

Key Responsibilities

• eLearning Design
• Own the end-to-end development of eLearning programs across service excellence, brand standards, SOPs, leadership, compliance, and onboarding.
• Convert classroom-led and operational content into engaging digital formats (microlearning, scenario-based learning, simulations, videos, assessments).
• Design learning journeys aligned to guest experience outcomes, not just content completion.
• Content Development & Production
• Develop storyboards, scripts, assessments, and interactive modules tailored to hospitality audiences.
• Work with SMEs (Operations, Brand, Culinary, HR) to ensure content accuracy and operational relevance.
• Partner with internal teams or external vendors for video production, animations, voiceovers, and translations.
• Learning Platforms & Technology
• Manage and optimize the Learning Management System (LMS) and other digital learning tools.
• Ensure seamless learner experience across mobile and frontline-friendly platforms.
• Track learning analytics, completion rates, and behavioral impact.
• Operational Alignment
• Translate SOPs, Brand Standards Manuals, and Sequences of Service into practical, behavior-led digital learning.
• Ensure learning content reflects real-life service scenarios, peak-hour realities, and regional cultural nuances.
• Collaborate closely with Operations and Brand teams to ensure learning supports execution on the floor
• Measurement & Continuous Improvement
• Define learning success metrics beyond completion (knowledge retention, application, service impact).
• Gather feedback from learners and operations teams to refine and evolve content.
• Keep content current with brand changes, menu updates, and operational shifts.
• People relations
• To maintain a high standard of personal appearance and hygiene and adhere to the companys grooming standards
• Actively promote a work environment, which cares for guests and associates alike
• To maintain good working relationships with your colleagues and all other departments.
• Policy Compliance
• Ensure compliance with the companys Asset Policy and sign acknowledgment of responsibilities
• Monitor adherence to safety, regulatory, and operational standards
• Ensure company, customer and staff information or transactions are kept confidential during or after employment with the company
  
  

• Bachelors degree in Learning & Development, Instructional Design, Hospitality Management, HR, or related field.
• Certifications in instructional design, digital learning, or hospitality training are an advantage.
• 5–7 years in Learning & Development, with at least 3–4 years focused on eLearning or digital learning.
• Mandatory experience in the hospitality industry (hotels, restaurants, QSR, lifestyle retail, or luxury service environments).
• Proven experience translating frontline service behaviours into digital learning formats.
• Experience working in the UAE or GCC is highly preferred tasks efficiently and meet deadlines
• Strong instructional design capability with a learner-first, behaviour-led approach.
• Hands-on experience with eLearning authoring tools (e.g., Articulate 360, Rise, Storyline, Adobe Captivate or equivalent).
• Familiarity with LMS platforms and learning analytics