Ecommerce Executive 22F26

An Ecommerce Executive is a pivotal role within the retail and online sectors, responsible for managing and enhancing online sales and customer experience on an organization’s ecommerce platforms. This position requires technical acumen in website management, keen insight into sales and marketing strategies, and the ability to analyze and respond to market trends swiftly. The role demands liaising with different departments such as sales, marketing, and IT to ensure that the online presence is robust, up-to-date, and successfully achieves the company’s sales objectives. A successful candidate for this post will have a blend of creative and analytical skills, alongside the ability to strategize effectively to enhance the online shopping experience and increase revenue.

Responsibilities

• Manage and oversee the company's ecommerce website and content regularly.
• Coordinate with marketing teams to implement online promotional strategies effectively.
• Analyze web analytics to boost and maximize online sales and traffic.
• Work with product teams to ensure accurate and timely product availability online.
• Design and execute promotional campaigns and sales events on ecommerce platforms.
• Monitor ecommerce transactions and resolve customer issues promptly and efficiently.
• Collaborate with IT to troubleshoot website functionality and performance issues.
• Maintain up-to-date knowledge of industry trends and competitor strategies.
• Develop strategies to enhance user experience and customer engagement online.
• Handle customer inquiries and feedback through various ecommerce platforms.
• Ensure product listings are optimized with accurate descriptions and visuals.
• Prepare and present performance reports to senior management regularly.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Proven experience in managing ecommerce platforms and online sales channels.
• Strong understanding of ecommerce trends and digital marketing strategies.
• Proficiency in web analytics tools such as Google Analytics and SEO techniques.
• Excellent communication skills with a customer-centric approach to service.
• Ability to multitask and manage different projects with excellent time management.
• Technical skills in website management and a basic grasp of HTML/CSS.