E-Key Account Executive

Description

Online Executive

The Estée Lauder Companies | Dubai, UAE

Department: Online

Reports to: Senior E-Key Account Manager

Employment: Full-time

About The Role

The Estée Lauder Companies is looking for an Online Executive to manage the day-to-day online business across assigned online platforms.

Reporting to the Senior E-Key Account Manager, you will take direct ownership of retailer account management and end-to-end execution, translating brand and retailer priorities into commercial plans, accurate forecasts, successful launches and engaging online experiences.

This role combines commercial thinking with hands-on delivery, working across brands, retail partners and internal teams to drive performance and ensure strong execution.

Key Responsibilities

Account Management & Commercial Performance

• Manage day-to-day relationships with Ounass and Bloomingdale’s, coordinating trading plans, retailer communication and follow-up actions.
• Maintain customer plans, activation calendars, sales trackers and performance scorecards.
• Analyse sales and account performance to identify growth opportunities and recommend corrective actions.
• Prepare monthly business reviews, quarterly business reviews and investment recommendations.
• Coordinate brand and retailer priorities across commercial initiatives, paid media, launches and promotional activity.
• Escalate strategic decisions, investment requirements and significant business risks to the Senior E-Key Account Manager.
  
  

• Own forecasts for existing products and new launches, aligning assumptions with brands, Demand Planning and retail partners.
• Track purchase orders from receipt and confirmation through advance shipping notices, invoicing, delivery and closure.
• Monitor stock availability, order fulfilment, allocations and delivery risks with Supply Chain and Customer Service.
• Resolve open orders and operational issues, ensuring timely follow-through and clear communication.
  
  

• Coordinate product listing creation, product detail page enrichment and content completeness with Accenture.
• Manage launch requirements, including creative assets, samples, gifts with purchase, SKU lists and promotions.
• Coordinate launch readiness and platform go-lives with brands and retail partners.
• Check live product pages, merchandising and campaigns for accuracy, quality and alignment with agreed plans.
• Track and resolve listing issues, credit notes, returns to vendor and other operational exceptions.
  
  

• Build effective partnerships with Ounass, Bloomingdale’s, brand teams, Media, Finance, Demand Planning, Supply Chain, Customer Service and Accenture.
• Keep stakeholders aligned on priorities, timelines, responsibilities and outstanding actions.
• Take ownership of issues from identification through to resolution.
  
  

• 3–5 years of experience in e-commerce, digital marketing, brand management or account management.
• Experience managing retailer accounts and coordinating the full order-to-delivery process.
• Working knowledge of forecasting, fulfilment, digital merchandising and media activation.
• Strong analytical and presentation skills, with the ability to turn performance data into practical actions.
• Strong organisation and attention to detail, with the ability to manage multiple launches, orders and commercial priorities.
• Effective communication, stakeholder management and problem-solving skills.
• A proactive approach and a clear sense of accountability for delivery.