E-commerce Operations Executive 04F25

The E-commerce Operations Executive plays a pivotal role in ensuring the seamless execution of online business operations. This professional is responsible for managing and optimizing the processes that underpin the company's online retail activities. This involves working closely with various departments, such as marketing, supply chain, and customer service, to ensure that orders are processed promptly and that the online shopping experience aligns with the company's standards and customer expectations. An E-commerce Operations Executive should be adept at analyzing data, identifying bottlenecks, and implementing solutions to improve efficiency. They must stay abreast of the latest trends in e-commerce and integrate new technologies and methodologies to optimize operations. With keen attention to detail and strong organizational skills, this executive helps to drive the organization's e-commerce success.

Responsibilities

• Oversee the daily operations of the e-commerce platform and ensure smooth functionality.
• Coordinate with the marketing team to implement and monitor promotional campaigns effectively.
• Analyze sales data and customer feedback to improve products and services continually.
• Manage inventory levels and coordinate with the supply chain to prevent stockouts or overstocking.
• Develop and implement standard operating procedures to enhance operational efficiency.
• Monitor website and mobile app performance, addressing technical issues promptly.
• Ensure that all online transactions are secure and comply with industry standards.
• Collaborate with the customer service team to handle escalated issues and improve user satisfaction.
• Conduct competitive analysis to identify market trends and opportunities for growth.
• Implement strategies to improve the customer shopping experience and reduce cart abandonment.
• Create detailed reports for senior management on sales performance and operational effectiveness.
• Stay current with the latest e-commerce technologies and recommend suitable innovations.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Proven experience in e-commerce operations or a similar role for at least two years.
• Strong understanding of e-commerce platforms such as Shopify, Magento, or similar.
• Proficiency with data analysis tools and experience in generating actionable insights.
• Excellent organizational and multitasking abilities to manage various workflows simultaneously.
• Strong communication skills to efficiently collaborate with multiple departments.
• Ability to adapt to a rapidly changing environment and meet tight deadlines.