E-commerce Operations Executive 01D25

As an E-commerce Operations Executive, you will play a pivotal role in ensuring the seamless operation of our online marketplace. The ideal candidate will have a strong understanding of e-commerce processes and be adept at problem-solving. In this role, you'll manage various aspects of day-to-day operations, including order management, inventory control, and customer service. You will be responsible for optimizing workflows to improve efficiency, maintaining high standards of customer satisfaction, and collaborating with diverse teams to ensure that our e-commerce platform operates smoothly. If you are passionate about the digital marketplace and have a knack for creating exceptional e-commerce experiences, this role is perfect for you.

Responsibilities

• Manage daily e-commerce operations to ensure timely order fulfillment.
• Monitor and maintain inventory levels to prevent stockouts and overstocking.
• Develop and implement standard operating procedures for online sales channels.
• Coordinate with warehouse teams to ensure efficient logistics and shipping processes.
• Collaborate with customer support to address and resolve customer inquiries and complaints.
• Analyze sales data to identify trends and develop strategies to maximize revenue.
• Liaise with marketing teams to enhance online store visibility and performance.
• Maintain and update product listings to ensure accurate information is displayed.
• Implement quality control measures to maintain product and service standards.
• Track and report on key performance metrics for continuous improvement.
• Ensure compliance with legal regulations and company policies related to e-commerce.
• Stay updated on e-commerce trends and innovations to implement best practices.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in e-commerce operations or a similar role in the industry.
• Strong analytical skills to evaluate data and drive strategic decisions.
• Excellent organizational skills with a passion for optimizing processes.
• Strong communication skills to collaborate with cross-functional teams effectively.
• Proficiency with e-commerce platforms, order management systems, and CRM software.
• Familiarity with digital marketing and online sales tactics will be advantageous.