Director Relationship Manager GSAC Clients

Job Summary

The role holder is primarily responsible for driving profitable growth from existing and new clients by proactively engaging the clients, understanding, and meeting their needs with the full range of Private Banking products available.

They manage an assigned portfolio of clients within the Private Bank and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve client value contribution.

Key Responsibilities

Strategy

Relationship Management

• Generates target market prospects through a number of innovative and sustainable channels.
• Converts target market prospects into clients
• Grow customer portfolio size by deepening existing customer relationships
• Retain existing high value clients; grow wallet share with the bank through focused relationship management activities
• Cross-sell SCB products & services to existing clients
• Be the main banker for majority of clients in portfolio
• Achieves risk weighted returns on clients portfolio
• Effectively interacts with network and available internal resources to provide solutions which meet client needs
• Delivers, monitors and reviews solutions to clients based on client investment profile
  
  

Business

Client acquisition

• Solicit New to bank and New to product leads from other key business areas
• Consultative selling of multiple products to clients based on identified leads
• Turn service recovery into sales opportunities
• Refer highly satisfied clients to generate sales
• Analyse and review potential business to ensure maximum profitability
• Collaborate with product specialists to deliver effective client solutions
• Operate within Risk and Compliance framework
• No reported MIS-selling cases
  
  

Generic measures of the role

• Progress against a balanced scorecard target
• Growth in product cross-holding ratio
• Sustained, steady AUM growth
• Number of new clients to the bank
• Growth in revenue per customer
• Customer satisfaction scores
• Deliver profitable growth for the team by controlling costs and mitigating operational losses
• Deliver positive client performance in line with client investment profiles
  
  

Processes

• Support the continuous improvement of processes to increase operational efficiency and effectiveness
• Support effective management of operational risks across the Business and in compliance with applicable internal policies, external laws and regulations at a global level
• Ensure sales management, suitability and onboarding process are applied appropriately
  
  

People & Talent

• RM resourcing, performance management and recognition within the team
• Identify and address top concerns and opportunities for performance within the team
  
  

Risk Management

• Understand the risk and control environment within area of responsibilities
• Ensure adequate and appropriate systems and controls are in compliant with Group and Business Policies and Procedures.
• Ensure that risk management matters that are brought to attention are subject to direct remedial action and / or ensure adequate reporting to the relevant risk committees and / or line management
• Resolve client queries without further escalation, where possible
• Analyse financial requirements customer and match with bank product offerings
• Complies with regulations, policies, and guidelines
• Highlights, mitigates, and protects the bank against credit, legal, reputation and other risks
• Minimize errors in transaction execution and service delivery
• Review and respond to AML transaction monitoring queries on transactions highlighted
• Conduct periodic reviews of clients’ accounts
• Attend mandatory complaints and other training
• Raise STR to team leader and compliance for suspicious transactions
  
  

Governance

• Ensure adherence to the Bank’s policies and procedures, Regulatory policies and processes.
• Ensure Sales Management, Suitability and on-boarding processes are applied appropriately.
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Ensure adherence with the highest standards of ethics and compliance with relevant policies, processes, and regulations forms part of the culture.
• Participate in Local Client Committee and other relevant committees where applicable.
• Engage with all audit report findings and ensure feedback is acted upon
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• DFSA prescribed responsibilities and Rationale for allocation.
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
  
  

Key stakeholders

• Market Head
• Senior Client Partner/ Team Leader
• COO
• Business Managers
• Head of Client Service Manager
• Client Service Managers
• Product Specialists and dedicated functional partners
• Relevant Front office colleagues
  
  

Skills And Experience

• Relationship Management
• Market Knowledge (SIF)
• Products and Processes
• Strategy and Business Model (SIF)
• Manage Conduct
• Manage Risk
  
  

Qualifications

• Academic or Professional Education/Qualifications – relevant degree
• Licenses and Certifications/accreditations – as required by role remit and responsibility
• Professional Memberships – as required by role remit and responsibility
• Bank training, i.e. mandatory & developmental
• Languages – fluency in business English
• Demonstrable and relevant experience in the Private Banking industry commensurate with this remit and level of responsibility
• Proven risk management capabilities
• Firm in all business guidelines and compliance issues
• Sound knowledge of financial markets and investment products
• Outstanding communication and presentation skills
  
  

Competencies

Action Oriented

Collaborates

Courage

Customer Focus

Decision Quality

Develops Talent

Drives Vision & Purpose

Gives Clarity & Guidance

Instills Trust

Nimble Learning

Manages Ambiguity

Strategic Mindset

Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements

About Standard Chartered

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