Director Partner Management MEA

Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure – including USDC, a blockchain-based dollar – helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.

What You’ll Be Part Of

Circle is committed to visibility and stability in everything we do. As we grow as an organization, were expanding into some of the worlds strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.

What You’ll Be Responsible For

Reporting to the VP of Partnerships & BD EMEA, this is a position for someone capable of driving adoption and success across Circle’s emerging product portfolio to key platform distribution targets, including wallet companies, financial institutions, and consumer platforms. You will drive partnerships and deals to support key company OKRs such as monthly active wallet growth, Circle stablecoin market share growth and USDC transaction volume growth in key markets. You will be responsible for bringing first-of-kind partnerships from early-stage design through to launch, activation and growth.

You will work with cross-functional stakeholders across Product, Legal, Marketing, and Compliance, to name a few. You will be responsible for driving partner activation, go to market and growth. You will manage relationships with key prospects and partners including operational needs, onboarding, campaign activation, strategic growth initiatives, escalation, and day-to-day requirements. You will develop strong and lasting partnerships with top accounts by providing business leadership, creative direction and identifying and driving shared goals. You will define a comprehensive relationship strategy within the partner, including building a strong working relationship with the Circle leadership team for executive sponsorship, business reviews, product adoption, campaign management and ideas on how these initiatives can improve and impact our partners’ and customers’ LTV.

You will jump in head first with customer onboarding, product adoption, ongoing advisory and nurture, upsell, and renewal programs offering feedback and ideas on how these programs can improve and impact our customers’ and partners’ LTV. Most importantly, you will set the foundation for our long-term, successful customer relationships based on mutual trust, transparency, and partnership.

What Youll Work On

• Developing partnership strategies focused on driving adoption of Circle’s existing products and identifying opportunities for mutually beneficial stablecoin distribution partnerships
• Working cross-functionally to design and execute partner success plans and grow partnership scope and impact
• Working with product to validate market assumptions, build partnership launch plans and ultimately drive results in Circle’s relationships with leading platform businesses
• Manage highly strategic enterprise accounts, including:consumer digital wallets, retail on/off ramps, banks, investment platforms, remittance platforms, crypto custody/payments, NGOs and other top strategic accounts
• Develop deep and meaningful relationships with partners to enable Circle stablecoin growth across many verticals
• Align with each partner on joint growth objectives; develop and execute plans to achieve objectives
• Collaborate cross-functionally to build capabilities and support collateral, sales and training needs for partner volume growth
• Provide strategic and consultative direction to the growth of the overall region
• Build relationships with key customers, providing proactive support and strategy to the day to day power users, champions and influencers within the account.
• Enable onboarding for customers by focusing on TTV (time to value), project managing their launch plans and forecasting go live dates against business goals and objectives.
• Become an expert in the value proposition of Circle and USDC, educating customers on the platform.
• Work closely with Sales, Support, Product, Compliance, Risk and Billing to ensure an exceptional customer experience.
• Map internal and external stakeholders of complex organizations all the way through the executive ranks to drive transformational change
• Partner with Business Development to develop and refine deal constructs through constant, iterative feedback
• Provide insights about the success of our customer relationships to refine go to market efforts
  
  

• 12+ years experience proactively managing a variety of customer relationships from launch to go-live, through renewal and the entire lifecycle in between including relevant expansion/upsell targets.
• You are obsessed with customer success and believe your number one responsibility is the best interests and growth enablement of your customers. You are comfortable with creating success plans to track customer outcomes while developing a deep understanding of their business goals, initiatives and use cases to support both short and long term goals and then realizing those into solid tangible outcomes.
• You seek to work collaboratively, bringing together multiple stakeholders to accomplish complex goals.
• You have an ownership mindset and live by the principle that how you do anything is how you do everything.
• You are capable of engaging in strategic and technical conversations at multiple levels of the organization. You are comfortable negotiating and, most importantly, advising your customers.