Director Of Rooms

Job Description

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking a Director of Rooms to join the resort’s Front Office Resort Tower team.

Responsibilities

The primary duties and responsibilities of this role are:

• Manage the full scope of Resort and Enclave Front Office operations, from pre-arrival to post-departure, ensuring a flawless guest journey.
• Develop and implement service standards and procedures aligned with luxury brand expectations and Forbes 5-Star criteria.
• Monitor room inventory, occupancy, and rate strategy in coordination with Revenue Management and Reservations.
• Utilize hotel systems (PMS, CRM, POS) to streamline processes and enhance operational efficiency.
• Fulfill operational requirements of both Rooms and Gaming Departments for premium guest experiences.
• Lead, train, and mentor Front Office staff, promoting a culture of service excellence and continuous improvement.
• Implement performance management strategies for agents with upsell programs using measurable KPIs.
• Oversee departmental budget planning and cost control, ensuring alignment with financial targets while optimizing resources for operational efficiency and profitability.
• Identify high-potential talent and support career development within the team.
• Coordinate with Housekeeping, Security, VIP Services, Spa, F&B, and other departments to ensure cohesive service delivery.
• Act as a liaison for Enclave guests, ensuring their unique needs are met with discretion and precision.
• Champion process optimization and innovation, regularly reviewing workflows and guest touchpoints to enhance service delivery, reduce inefficiencies, and maintain Forbes 5-Star standards.
• Address guest feedback and service recovery with professionalism and urgency.
• Maintain close relationships with repeat guests and VIP clientele to enhance loyalty and satisfaction.
• Drive incremental revenue through strategic upselling initiatives, leveraging guest preferences and data insights to maximize room upgrades, ancillary services, and premium experiences.
• Serve as the primary liaison for guest feedback management, utilizing Qualtrics analytics to identify trends, implement corrective actions, and elevate overall guest satisfaction scores.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Education: Bachelor’s degree in Hospitality Management or related field.
• Experience: Minimum 10 years in luxury hospitality, with at least 5 years in a senior Front Office leadership role.
• Proven track record of managing high-volume, high-touch guest operations.
• Strong leadership and team development capabilities.
• Excellent communication and interpersonal skills.
• Proficiency in hotel systems (PMS, CRM, POS) and data-driven decision-making.
• Fluent in English; Arabic is considered a plus.
• Professional demeanor and commitment to brand standards.
  
  

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

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