Director of Human Resources

Organization- Park Hyatt Dubai

Summary

Reporting To: General Manager

Department: Human Resources & Learning and Development

Position Summary

The Director of Human Resources is responsible for leading the Human Resources and Learning & Development function and partnering closely with the hotel leadership team to align culture, talent, and performance with Hyatt’s purpose of caring for people so they can be their best.

This role serves as a trusted advisor, coach, and mentor to leaders, with a strong focus on building high-performing teams, delivering an outstanding colleague experience, driving leadership development, and strengthening Hyatt’s talent pipeline. The Director of Human Resources plays a critical role in inspiring colleagues, enhancing engagement, and translating people strategies into meaningful business results.

Key Responsibilities

Arrival Experience

• Partner with department leaders to deliver an inspirational onboarding and welcome experience aligned with Hyatt’s Purpose and Brand.
• Ensure all colleague-facing communication and Heart of House areas reflect Hyatt’s culture, values, and brand standards.
• Oversee a seamless onboarding and transition experience for new colleagues to support early engagement and retention.
  
  

• Protect, strengthen, and promote Hyatt’s culture, purpose, and values to improve engagement metrics year over year.
• Partner with the General Manager and Leadership Team to develop and execute plans that support the hotel’s purpose and achieve strategic goals.
• Serve as a mentor and key resource for leaders on colleague engagement, inclusion, and performance.
• Review engagement progress monthly with the Leadership Team and adjust actions as needed.
• Coach and develop leaders to align behaviors with Hyatt’s Purpose and ensure succession readiness.
• Support leaders in aligning business objectives with Hyatt’s strategic priorities.
• Guide leaders in setting clear performance expectations and measurable goals.
• Collaborate with operations leaders to support engagement initiatives and customer service excellence.
  
  

• Lead Human Resources process reviews to improve efficiency, maximize team capabilities, and align HR priorities with Hyatt’s Brand.
• Champion and guide leaders through organizational change and area structures.
• Partner with Area and Regional teams on leadership development, succession planning, talent reviews, and individual development plans.
• Ensure completion of all new hire and annual compliance training requirements.
  
  

• Act as the primary point of contact for leadership on day-to-day HR operations, engagement, recognition, and colleague relations.
• Foster a culture of open feedback through check-ins, feedback sessions, and empathy interviews.
• Identify and apply for relevant industry awards and hotel recognitions.
• Develop and support meaningful Hyatt Care initiatives that positively impact the local community.
• Handle colleague concerns and employment complaints with empathy, care, and professionalism.
• Ensure compliance with Hyatt policies, UAE labor laws, data security, and records retention requirements.
• Manage the Human Resources budget responsibly to control costs and support the hotel’s financial success.
  
  

• Oversee departure processes and conduct exit interviews.
• Analyze exit data and provide insights to leaders to continuously improve the colleague experience and reduce turnover.
  
  

• 10+ years of progressive experience in HR and a minimum of 2 to 3 years as Director of Human Resources or in a comparable senior HR leadership role.
• Strong working knowledge of core Human Resources disciplines, including colleague relations, training and development, performance management, and diversity.
• Proven experience operating within the UAE Labor Law framework.
• Highly organized and detail-oriented with excellent time management and communication skills.
• Bachelor’s Degree or Postgraduate Degree in Human Resources or a related field.
• Professional certification or qualification in Human Resources or Talent Development is an advantage.
  
  

• Strong coaching, advisory, and mentoring capabilities.
• Ability to influence, inspire, and motivate others with passion for people and culture.
• High-level conflict management skills with a collaborative, positive mindset.
• Outstanding interpersonal, communication, and presentation skills.
• Strategic thinker with a hands-on, service-oriented approach.