Director Branded Residential Rental And Operations

( 18670 )

At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it’s our passion.

Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.

Job Summary

The Director, Branded Residential Rental and Operations is responsible for the management of rental programs at all Kerzner Branded Residential and Private Homes properties including Atlantis Residences and One&Only Private Homes globally. This position reports to the Senior Vice President, Branded Residential and prepares the overall strategy for Kerzners rental programs including business development, implementation, and seamless integration at properties with ongoing oversight and management of rental program performance requiring high degree of cross-functional engagement.

The role serves as thought leader with background in luxury hospitality and rental programs, possessing the necessary internal and external experience to develop the rental business to maximize its full potential and meet company expectations and requirements for continual growth of Kerzner Internationals Branded Residences and Private Homes business across the portfolio.

Key Responsibilities

• Undertake initial analysis of current rental program structure and performance with all key stakeholders
• Prepare 3-year Branded Residential strategic business plan with objective to become leading rental program in each competitive set
• Develop rental program strategy, implementation, execution, coordination, and performance oversight at property level
• Ensure all legal and regulatory requirements are met with necessary understanding of jurisdictional nuances
• Maintain high degree of corporate and property level cross-functionality to be effective in role
• Stay current on industry trends, local market conditions, and rental program best practices
• Work closely with Kerzner developer partners to ensure rental program model is understood and communicated concisely
• Extend rental program understanding to developers Private Homes sales teams
• Oversee Branded Residential rental management including operational requirements, training, and implementation of standards
• Ensure seamless integration with property teams maintaining brand consistency
• Establish property rental program policies, procedures, and regulations enabling effective delivery of brand standards
• Ensure standards are consistent with Kerzner resort standards and luxury positioning
• Advise General Managers, Directors of Private Homes, Executive Committee, and property colleagues on rental operations
• Communicate with owners, developers, and partners on rental program structure, training, and education
• Oversee quality, standards, and expectations of both Kerzner Homeowners and rental program guests
• Ensure "amazing experiences and everlasting memories" for all homeowners and guests
• Improve service by communicating and assisting individuals to understand guest needs and homeowner expectations
• Provide guidance, feedback, and individual coaching when needed to property teams
• Intervene in homeowner, guest, or employee situations as needed to ensure integrity of property and rental is maintained
• Ensure guest satisfaction is achieved and employee wellbeing is preserved
• Ensure financial reconciliation and homeowner reporting in place for guest stays and homeowner revenue sharing at each property
• Establish key performance metrics to effectively analyze performance at individual property level and consolidated across portfolio
• Undertake regular property quality inspections ensuring effective inspection system is in place
• Ensure inspections are consistent with resort standards maintaining luxury positioning
• Make appropriate recommendations for capital upgrades to Private Homes FF&E packages accordingly
• Maintain high level of communication with property owners and developers keeping them updated on rental condition
• Communicate necessary repairs or improvements ensuring properties meet standards
• Prepare and distribute accurate monthly performance reports to stakeholders
• Monitor rental occupancy, revenue, and guest satisfaction metrics across portfolio
• Identify opportunities for rental program optimization and revenue enhancement
• Collaborate with property leadership teams on rental program integration and performance
• Coordinate with Sales teams on rental program marketing and inventory management
• Work with Revenue Management on rental pricing strategies and yield optimization
• Partner with Operations teams ensuring seamless guest experience and homeowner satisfaction
• Engage with Finance teams on rental program financial reporting and revenue accounting
• Maintain internal communication with Corporate Head Office and property teams including General Managers
• Coordinate with Directors of Private Homes and property leadership on rental operations
• Manage external communication with Kerzner Homeowners ensuring satisfaction and engagement
• Liaise with developer partners on rental program performance and strategic initiatives
• Coordinate with sales teams, brokers, and agencies on rental inventory and marketing
• Engage with industry consultants on best practices and program optimization

Skills, Experience & Educational Requirements

• Bachelors degree in Business, Hospitality Management, or related field required; Masters degree preferred
• Minimum 8-10 years of progressive experience in vacation rental management, hotel operations, or related role
• Experience with branded residential rental programs in luxury hospitality essential
• Strong leadership skills with proven ability to influence across functions and geographies
• Exceptional interpersonal and communication skills with ability to engage diverse stakeholders
• Ability to work independently and with teams to meet deadlines and achieve objectives
• Proficient in Microsoft Office and reservation software programs
• Fluent in verbal and written English; additional languages advantageous
• Excellent computer literacy with Microsoft Office proficiency including Excel
• Understanding of luxury residential market dynamics and homeowner expectations
• Knowledge of rental program financial models and revenue management principles
• Experience with property management systems and rental program technology platforms
• Strategic thinking with ability to develop and execute business plans
• Strong analytical skills with ability to interpret performance data and provide recommendations
• Willingness to travel extensively internationally to support properties and rental programs

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.