Digital Support Specialist

• Vehicle Listings Management: Manage and maintain new vehicle listings on the AWR Connect App, ensuring product information, pricing, specifications, and images are accurate, updated, and published in a timely manner.
• Promotional Campaign Management: Plan, create, and execute push notifications, promotional messages, and digital marketing campaigns to enhance customer engagement and drive app usage.
• UI/UX designer flows & processes: create the design screens, flows, cases ,and processes for app user journeys and interfaces using Figma and other UI/UX tools. Coordinate with internal stakeholders and developers to improve app customer experience and reduce the number of clicks by completing the flows in a timely manner.
• Customer Support & FAQ Management: Monitor customer inquiries, complaints, and feedback received through digital channels, ensuring timely resolution and maintaining an updated FAQ repository.
• App Adoption & Training: Drive app downloads and user adoption by conducting regular visits to showrooms and service centers, training Service Advisors and front-line teams on app features, functionalities, and customer enrollment processes.
• Digital Analytics & Reporting: Collaborate with Data Analysts and Data Science teams to maintain and monitor Power BI dashboards, provide data insights, and support business reporting requirements.
• Data Management: Ensure high standards of data accuracy through data entry, validation, and maintenance of digital content and customer engagement records.
• Cross-Functional Coordination: Work closely with Marketing, Sales, Service, IT, and Customer Experience teams to support app enhancements, campaign execution, and digital transformation initiatives.
• Continuous Improvement: Identify opportunities to improve app performance, customer engagement, and operational efficiency through digital solutions and user feedback.

Educational Qualification 

• Bachelor’s degree in information technology, Computer Science, Digital Marketing, Business Administration, or a related field.

Work Experience

• 2-3 years of experience in digital operations, application support, customer engagement, digital marketing, or a related function.
• Experience working with mobile applications, content management, and digital customer journeys.

Competencies

• Proficiency in Figma and UI/UX design principles.
• Strong working knowledge of Microsoft Excel and Power BI.
• Experience managing digital campaigns, push notifications, and promotional communications.
• Strong analytical and reporting skills.
• Excellent communication, presentation, and training skills.
• Customer-centric mindset with strong problem-solving abilities.
• Ability to work collaboratively across multiple departments.
• Valid UAE driving license and own vehicle preferred due to regular visits to showrooms and service centers

Languages

• Fluent in English (spoken & written)

• Arabic is advantageous