Digital Commerce Key Account Manager

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

Role Purpose

As the DCOM Key Account Manager, you will lead the future of digital commerce for our brands. Owning relationships with the region’s top digital retailers, drive ROI-positive media activations, drive significant growth and shape how our brands show up and sell on the digital shelf.

Key Responsibilities

Commercial & Partner Management

• Responsible for achieving online sales targets for assigned key accounts
• Own and negotiate annual joint business plans, trade terms, media investment
• Maximize sell-in/sell-out across platforms with a clear focus on share gain and digital shelf KPIs
• Manage promotional budgets and P&L to maximize ROI and drive profitable sales growth
• Act as the main point of contact for digital commerce partners and build strong relationships
• Use data to identify opportunities for growth, set rigid goals, requirements & budgets for digital as part of priority JBPs
• Lead digital shelf excellence through effective assortment management and product availability
• Indirect team management through distributors and agency partners
  
  
  

Media & Activation

• Lead the planning and execution of media investments with digital commerce partners: search, display, programmatic, retail media
• Track, analyze, and optimize campaign performance against defined KPIs (ROAS, conversion, CPM)
• Collaborate cross-functionally with brand, shopper, and sales teams to drive integrated campaigns
• Own the content ecosystem – development, distribution and refinement of high-quality assets
• Drive breakthrough activations that elevate brand visibility and accelerate conversion
• Oversee creative agency delivery to ensure digital-first assets aligned to best practices
  
  
  

Analytics & Insights

• Monitor market trends, competitor activities, and shopper behaviors to identify opportunities for growth
• Leverage data visualization tools (e.g., Tableau, Power BI) to create insightful dashboards and reports for stakeholders
• Collaborate with data teams to forecast, optimize, and improve media and sales performance
• Be on the forefront of monitoring evolving retailer capabilities, as more retailers launch and advance retail media networks
• Deliver crisp performance reports that drive alignment and future planning
  
  
  

More About This Role

Qualifications & Experience

• Bachelor’s degree in business, Marketing, or related field.
• 3-5 years of experience in digital commerce, key account management, or media planning (FMCG experience preferred)
• Hands-on experience with major dCom platforms with proven track record of success in revenue growth
• Commercially sharp with strong experience in negotiation, relationship building, digital activation, and stakeholder management
• Data-savvy: comfortable with dashboards, KPIs, and turning numbers into action
• Fluent in English; Arabic is a plus
  
  
  

Key Competencies

• You thrive in a fast-paced, evolving digital commerce environment, adapt quickly to changing priorities and market dynamics
• You are a problem-solver; you connect the dots between content, commerce, and media identifying root causes and developing effective solutions
• You embrace new technologies and methodologies, continuously seeking opportunities for improvement
• You have strong commercial acumen, are result oriented with deep digital and media knowledge
• You are a strategic thinker highly, organized and execute with precision
• You are a confident and articulate communicator who can influence and negotiate with internal and external stakeholders
  
  
  

No Relocation support available

Business Unit Summary

Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Account Management

Sales

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