Desktop Support Engineer
Unified Microsystems
United Arab Emirates
11th June 2025
2506-3200-1
Job Description
Title
L1 Support Engineer.
Purpose
Provides first line support to customers, resolving issues or escalating (to 2nd line support) within the agreed service level agreement.
Work Overview
- First response for desktop and cabling issues.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Works with servers and telephone systems.
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are accurately logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Troubleshoots independently aiming for first time resolution every time, knowing when to escalate when required to ensure consistent work velocity.
- Provides detailed information on steps taken on all escalations.
Reports To: Helpdesk Manager.
Direct Reports: Operations Manager
Internal Relationships: Sales Dept, Purchase Dept, Accounts Dept
External Relationships: Customers, Service Providers, Technology Vendors.
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.unifiedmicro.systems | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
IT Services and IT Consulting | ||
What We Offer
About the Company
Unified Microsystems is a privately-owned IT Solutions Provider with offices in Dubai, United Arab Emirates and Manila, Philippines. Our team, approach, integration and technology are Unified in every respect. With over 100 years of combined engineering experience backed with training and certifications.
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