Desktop Support Engineer 23J25

We are seeking a highly motivated and skilled Desktop Support Engineer to join our dynamic IT team. As a Desktop Support Engineer, you will be the first point of contact for technical issues, ensuring that our employees experience minimal downtime and maximum productivity. You will be responsible for troubleshooting and resolving hardware and software issues, maintaining and upgrading computer systems, and providing exceptional customer service to internal stakeholders. Your role is crucial in ensuring the smooth operation of our company's IT infrastructure, and you will work closely with other IT specialists to implement solutions and improvements. If you have a passion for technology and enjoy solving problems, we would love to hear from you.

Responsibilities

• Provide first-level support to end-users experiencing hardware or software issues.
• Perform timely and accurate troubleshooting, resolutions, and problem documentation.
• Maintain and manage company's hardware inventory, including computers and peripherals.
• Install, configure, and maintain operating systems and application software on desktops.
• Assist in the setup and configuration of employee workstations and related equipment.
• Escalate more complex issues to higher-level technical support teams when necessary.
• Ensure prompt and clear communication with users regarding ticket status and resolutions.
• Collaborate with IT team to implement software updates and security patches efficiently.
• Participate in the deployment of new technologies and support infrastructure changes.
• Provide technical support for network connectivity and wireless access issues.
• Create, update, and maintain detailed documentation and technical procedures.
• Train and assist users in utilizing company software and equipment effectively.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Proven experience in desktop support, help desk, or technical support roles.
• Strong knowledge of Windows operating systems, including Windows 10/11.
• Familiarity with MacOS, Linux, and mobile operating systems is an advantage.
• Excellent troubleshooting skills and the ability to resolve technical issues efficiently.
• Exceptional customer service and communication skills, both verbal and written.
• Ability to work independently as well as collaboratively in a fast-paced environment.
• Experience with IT service management tools and ticketing systems is desirable.
• Understanding of basic networking concepts and troubleshooting techniques essential.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.