Deputy Store Director

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

As A Deputy Store Director, you will support the Store Director in seeking business opportunities to exceed commercial results, driven by an entrepreneurial spirit. You will coach and develop the team in a style which is personable and hands-on. You will inspire your team to always put the client first, continually looking for ways to exceed the clients expectations.

Your role will be:

Team Management and Development

• In partnership with the Store Manager/Director grow and develop the team through regular coaching and feedback. Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans.
• Identify, recruit, and develop talent, securing succession plans to enable this.
• Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment.
• Organize the team and shop floor coverage in an effective manner to meet the changing business needs.
• In partnership with the Store Manager/Director set appropriate and effective team and individual goals; monitor, support and manage progress of these.
• Lead, inspire and coach Managers/Team Leaders to lead, develop and grow their business and people.
• Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration into the company is positive.
• Communicate with passion and inspire the team on company messages and information during morning briefings, training, and one to one meeting.

Client Experience

• Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony “in the moment”.
• Manage the customer flow to ensure each client is given the correct level of service and no client is left unattended or unacknowledged.
• Support the Store Manager/Director in building a client centric mindset within the store which focuses on always exceeding client expectations.
• Develop the customer database through optimizing data capture rate and integrity.

Business Development

• Communicate to the Store Manager/Director what the store opportunities and priorities are, which can drive performance and enable the Store Manager/Director to develop strategic plans and actions; you will support implementing these actions.
• Identify and focus on categories to develop within the store, collaborating with the Store Manager/Director to ensure each categorys potential is maximized.
• Build, grow and develop a loyal client base, utilizing all available tools and opportunities.
• Understand the external competitive landscape and market trends; continually take steps to increase your knowledge and awareness.
• Analyze and monitor store level business performance, results and audits and develop actions as needed.

Operations

• Full responsibility of all the Store and Team in the absence of the Store Manager/Director.
• Ensure that all store processes and procedures are harmonized to provide best in class client experience including:
• All Health & Safety matters are adhered to.
• Store Facilities are maintained.
• Grooming Guidelines are respected.
• Effective collaboration between front and back of house teams and activities.
• Maintain a thorough understanding of policies, standards, and procedures, ensuring they are communicated and implemented.
• Ensure the flawless implementation and adoption of the Retail tools and assets for FOH (front of house) and BOH (Back of House) client and user experience.
• Maintain inventory and be responsible for inventory management and accuracy.
• Additional duties and management responsibilities as required.

What is important for the role:

• Proven experience within a similar environment leading diverse people to success.
• Effective communication and interpersonal skills, valuing, and amplifying diversity.
• Leads with empathy and curiosity to listen and understand.
• Strong and demonstratable commercial acumen.
• Ability to be agile, creative, and commercial in solution development.
• Passionate and knowledgeable about our product and the industry.
• A Client centric mindset with a passion to exceed expectations.
• A committed Team Player, able and willing to collaborate with various stakeholders.
• A deep interest in Fashion, Art, and Culture.
• Fluent in English.

About Us

Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture, evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements, and its commitment to supporting contemporary art, craft, and culture around the world.

At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.