Deputy Boutique Manager WFJ - Dubai Mall

CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context, the Deputy Boutique Manager acts as a strategic partner to the Retail Director.

With a creative and constructive mindset, he/she acts as an engaging and inspiring force in driving the business as a whole, guaranteeing the CHANEL Brand image and ensuring the deployment of the Chanel strategy in the boutique.

Combining courageous leadership, ownership and a strong results orientation and business acumen, the Deputy Boutique Manager develops the individual’s potential, excellence of the customer experience of his/her team and paves the way for success of the boutique on quantitative and qualitative levers.

Your main responsibilities are:

Manage a team of Sales Advisors:

• Ensures the teams proper understanding and deployment of the Houses strategy.
• Effective management of Sales Advisors and Supervisor and ensures efficient collaboration and synergies within his/her team
• Conveys trust in his/her team members and maximizes the potential of the team by defining development and growth opportunities.
• Coaches and mentors his/her team to reach their full potential through prompt feedback and regular performance reviews on results and competencies.
• Set and communicate clear expectations for the team by defining both individual and boutique objectives while promoting team ownership and accountability.
  
  
  

• Acting as a strategic leader on key projects and strategy implementation
• Acting as key decision maker and significant contributor to projects
• Taking ownership of key strategic projects
• Building relationships within the retail community to enrich competitor insight and communicate with Boutique Manager key information
• Ensures his/her position as exemplary representative of the brand at all times, embodying the image of the brand
• Prioritizes long term vision over short term gains
• Uses Chanel Brand Image as a filter in decision making
  
  
  

• Ensure excellency in terms of client experience and services, working closely with Retail Director, L&D and After Sales Managers to create and implement effective action plans to enhance our services and remain the Ultimate house of luxury.
• through coaching, feedback, and support.
• Monitor business indicators on WFJ in collaboration with Retail Director and High-End Business Manager and work closely with all Team Members to create and implement effective business action plans to achieve goals on all product categories
• Analyze KPI’s, possess a 360 view of business activity and implement business strategies accordingly
  
  
  

• Natural leadership and strong managerial skills
• Strategic mindset
• Ability to unite and with excellent interpersonal skills
• Results oriented mindset and strong business analytical skills
• Curiosity and innovation
• Intercultural openness
• Emotional and situational intelligence
• Ability to step back and take a global 360 view before taking a decision
• Sensitivity to the WFJ environment and its products
  
  
  

• Strong expertise on High End Jewelry and Watches.
• Solid managerial experience and leadership capabilities
• Exceptional interpersonal, communication, and negotiation skills.
• Entrepreneurial spirit, strategic mindset