Department Manager - Home

JOB TITLE

Department Manager | MAF LifeStyle | Operations

Role Summary

The Department Manager will be responsible for delivering excellent customer service by leading the team, monitoring and managing department operations, monitoring merchandising and stock contract with the aim of achieving and exceeding sales targets at Majid Al Futtaim Lifestyle.

ROLE PROFILE

• Ensure store standards are maintained including but not limited to cleanliness, tidiness and replenishment.
• Analyze daily, weekly and monthly sales data in order to maximize sales
• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor
• Ensure all customer complaints are resolved in a professional and timely manner, escalating to management where necessary
• Ensure stock availability on the shop floor and arranging replenishment where required
• Liaise with the management team ensuring all team members receive regular training relevant to the brand, Company and role.
• Maintain a positive working culture amongst colleagues and management.
• Oversee the cashing up process at the beginning and end of the business day, supporting with task including, but not limited to counting money, separating charge slips, vouchers, balancing cash drawers, and making deposits.
  
  

• 3-4 years’ experience in furniture Retail industry.
• Proactively promotes collaboration with other teams across departments.
• Ensures established team targets are understood and met.
• Actively lead discussions of new ideas.
• Solicits customer feedback and ensures customer expectations are exceeded.