Dealer Service Performance Manager

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Nissan’s Growth Accelerate Sustain (GAS) program partners with dealerships to improve the customer experience and strengthen business performance through practical, measurable process improvements. The Dealer Performance Manager works directly with assigned dealerships and Nissan field organizations to introduce and support improvements focused on convenience, capacity, and pricing—helping teams adopt changes that drive sustained results.

This is a hands-on, relationship-driven role for someone who enjoys being on-site with teams, using data to guide decisions, and turning ideas into operational improvements.

Key Responsibilities

• Build and maintain trusted relationships with dealership leadership and frontline teams through consistent on-site engagement (4 days/week)
• Assess dealer processes and performance drivers; identify root causes and improvement opportunities
• Create dealer-specific action plans with measurable targets, timelines, and clear ownership
• Support implementation through coaching, follow-up, and problem-solving in the dealership environment
• Track and report results using clear metrics, summaries, and action plans (Microsoft Office Suite)
• Collaborate with cross-functional stakeholders and OEM field partners to align priorities and remove barriers
• Maintain organized documentation of plans, activities, and outcomes
  
  

What Success Looks Like

• Strong dealer relationships built quickly and sustained through consistent on-site presence
• Clear baselines and measurable improvement plans established for each assigned dealer
• Adoption of improvements demonstrated through sustained behavior change and results
• Transparent reporting and alignment on next steps with dealers and internal stakeholders
  
  

Qualifications

We’re open to candidates from a range of industries and career paths. If you’re excited about the role but don’t meet every requirement, we encourage you to apply.

• Experience in a partner-facing, client-facing, or field-based role (e.g., operations, retail leadership, consulting, account management, customer success, performance coaching)
• Ability to analyze performance metrics and translate them into practical recommendations
• Strong communication skills, including the ability to facilitate conversations with both leaders and frontline teams
• Strong organization, prioritization, and follow-through across multiple locations
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams)
• Ability to travel weekly within Indiana, Ohio, and Western Pennsylvania, and work on-site at dealerships 4 days/week
• Valid driver’s license
  
  

Preferred Qualifications

• Automotive retail experience (dealer operations, OEM field roles, fixed ops/service, parts)
• Experience with process improvement, change management, or performance initiatives
• Familiarity with CRM tools, dashboards, dealer reporting, or dealership management systems (DMS)
• Territory management or multi-site support experience
  
  

Additional Information

Location: Remote (Atlanta Metro and GA)

Work style: Field-based (in-dealership) with remote admin time

Territory travel: Weekly travel across assigned dealerships

In-store expectation: 4 days per week on-site at dealer locations

Compensation highlights: Bonus opportunity + company car

Compensation & Benefits Highlights

• Bonus opportunity
• Company car (role requires weekly travel)
• Additional benefits will be discussed during the interview process
  
  

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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