Customer Technology Lead

Job Description

As the Project Technical Lead at Nokia, you will be at the forefront of driving technical success across complex projects, liaising directly with customers and leading cross-functional technical teams. You will engage from the pre-sales phase, collaborating with Customer Chief Architects to define objectives, gather requirements, and shape project plans. Your role encompasses overseeing the entire project lifecycle—from planning, design, and implementation to seamless handover to operations and Care. You will be part of a dynamic Customer Services team, dedicated to optimizing technical solutions and enhancing customer satisfaction. The work environment is collaborative and fast-paced, where you’ll tackle complex challenges and innovate alongside experts from diverse technical backgrounds. You will cultivate professional relationships, position yourself as a trusted advisor, and contribute significantly to delivering impactful solutions for our clients.

How You Will Contribute And What You Will Learn

• Own the technical success of projects, from pre-sales to delivery and handover to operations and Care.
• Serve as the primary customer liaison for all technical communications, ensuring clarity and alignment on project objectives.
• Lead cross-functional technical teams to develop comprehensive solution designs and integration plans.
• Oversee project delivery planning, defining scope, milestones, and assessing technical risks and mitigation strategies.
• Guide the implementation phase by resolving complex interoperability issues and providing direction to the technical project team.
• Build and sustain trusted relationships with customer CTOs and Chief Architects as a key advisor and collaborator.
• Facilitate technical handovers to operations and Care teams, ensuring thorough documentation and sign-off processes.
• Drive continuous improvement initiatives by evaluating service levels, anticipating challenges, and leveraging innovative solutions.
  
  

Key Skills And Experience

You have:

• 7-10 years of extensive experience in technical project management or a related field.
• Expertise in solution architecture, integration, and technical design.
• Strong consultative and communication skills, particularly in customer-facing roles.
• Proven ability to manage high-complexity projects with diverse stakeholders.
  
  

It would be nice if you also had:

• Experience with multi-domain Nokia technologies and third-party solutions.
• Understanding of network design, deployment, and maintenance processes.
• Certification in project management (e.g. PMP or equivalent).
• Familiarity with Agile methodologies and collaboration tools.
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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