Customer Support Specialist

Role: Customer Support Specialist                                      

Location: BR-Deira Branch, Dubai

Role Purpose:

• To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings.   

• Maintaining a high level of service attitude towards customers. 
• Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.
• Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
• General administrative work which may include preparation of memos, customer letters, filing etc.,
• Delivery of cheque books and ATM cards to customers 
• Handling and delivering captured card issues on account of customers
• Delivery of covered cards to customers
• Delivery of returned cheques to customers
• Perform any other responsibilities entrusted by Branch management from time to time. 

• Knowledge of ADIB’s Retail & institutional Banking products & services
• Knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards 
• Knowledge of Cross Sales 
• Computer skills