Customer Support Executive

Job Title: Customer Support Executive

Company: RUMI Fine Fragrances

Experience Required: 1–3 Years

About Us

RUMI Fine Fragrances is a premium fragrance brand committed to delivering high-quality, luxurious scents and exceptional customer experiences. We believe in building strong relationships with our customers through personalized service and attention to detail.

Key Responsibilities

• Handle all incoming customer calls in a professional and courteous manner
• Respond promptly to customer queries via WhatsApp and other communication channels
• Provide accurate information regarding products, orders, and services
• Resolve customer complaints and concerns efficiently, ensuring customer satisfaction
• Maintain records of customer interactions and follow up when required
• Coordinate with internal teams for order updates, issues, and escalations
  
  

• 1–3 years of experience in customer support or a similar role
• Strong verbal and written communication skills
• Experience in handling calls and WhatsApp/chat support
• Good problem-solving skills and a customer-first mindset
• Basic knowledge of MS Office and CRM tools is a plus
• Ability to multitask and work in a fast-paced environment
  
  

• Prior experience in retail, e-commerce, or lifestyle brands
• Polite, patient, and empathetic attitude toward customers