Customer Support Executive 17N25

We are seeking an enthusiastic and dedicated Customer Support Executive to join our dynamic team. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients, ensuring they receive the assistance they need in a timely and efficient manner. You will be the primary point of contact for customer inquiries, addressing their concerns and ensuring their satisfaction. This role requires excellent communication skills, the ability to handle multiple tasks simultaneously, and a strong focus on problem-solving. If you have a passion for helping others and are committed to delivering outstanding service, we would love to hear from you.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Identify customer needs and provide appropriate solutions and alternatives.
• Ensure customer satisfaction and provide professional customer support.
• Maintain a positive and empathetic attitude towards customers at all times.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Research and investigate customer issues, escalating them when necessary.
• Maintain detailed records of customer interactions, transactions, and comments.
• Assist in developing customer service procedures, policies, and standards.
• Collaborate with team members to improve customer service procedures.
• Continuously develop product knowledge to enhance service delivery.
• Provide feedback on customer service successes and areas for improvement.
• Stay up-to-date with product developments and service changes.

Requirements

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening abilities.
• Ability to multitask, prioritize responsibilities, and manage time efficiently.
• Excellent communication and presentation skills, both written and verbal.
• Familiarity with customer service software, CRMs, and ticketing systems.
• A customer-oriented mindset focused on solving problems with positive outcomes.
• Ability to work independently and collaboratively within a team environment.