Customer Support Agent - After Sales

Who WE are?

KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car.

But our journey doesnt stop there: at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal: to transform the automotive market around the world.

Today we have more than 180 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre-owned car market.

Wanna join us on this exciting ride?

Job Description

Key Responsibilities:

• Handle inbound and outbound customer interactions (calls, WhatsApp, email).
• Support customers with post-purchase inquiries such as service appointments, warranties, and vehicle concerns.
• Promote and sell ancillaries to customers based on their vehicle needs.
• Coordinate with internal teams (Operation, Sales, Supply, workshop, logistics, finance) to resolve customer cases.
• Follow up with customers to ensure their issues are fully resolved.
• Identify customer pain points and escalate complex cases when needed.
• Support initiatives to improve Customer Satisfaction (CSAT/NPS).
• Ensure compliance with company processes and service standards.

Skills and Qualifications:

• 2–3 years of experience in customer service, call center, aftersales, or sales roles.
• Experience in upselling or selling is highly preferred.
• Strong communication and negotiation skills.
• Customer-focused mindset with the ability to build trust and drive sales.
• Ability to manage multiple customer cases and follow up effectively.
• Automotive industry experience is a plus.
• English and Arabic.

Do you want to be part of this story? Apply now!