Customer Success Specialist Middle East

Department: Customer Support

Location: EMEA-UAE-Dubai

Description

This role will focus on supporting customers after implementation, ensuring they receive ongoing value and a smooth experience. Working closely with both local teams and colleagues across EMEA, the role will help share knowledge, represent customer needs, and contribute to continuous enhancement of services. The ideal candidate demonstrates strong communication, analytical thinking, teamwork, and a proactive learning mindset.

Key Responsibilities

• Be responsible for all post-sales operations and interactions with customers.
• Be part of a local and EMEA team of CS Specialists – an international community where sharing best practices is a big key to success.
• Act as the Voice of the Customer, bringing in new ideas for Continuous Improvement.
• Act as a business partner for our customers, e.g. by providing regular (on-site) training.
  
  

Skills, Knowledge & Expertise

• Bachelor degree
• Minimum of 1-3 years of directly related experience
• Fluency in English and Arabic
• Strong interpersonal, listening and persuasive communication skills.
• To have the willingness to learn.
• Strong analytical capabilities.
• To be a team player
• To have good problem solving skills.
• To be able to work autonomously.
  
  

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

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