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Customer Success Specialist - EdTech

Talentmate

United Arab Emirates

16th October 2026

2610-2544-2554

Job Description

Global EdTech Start Up
Flexible Working Arrangements

About Our Client

Our client is a global start up strongly established in ANZ and Europe. They provide an AI solution to Schools and Universities to support students and teachers in their learning journeys. They already have a small office and lean team in the UAE, looking for a Customer Success Manager to proactively engage their customers across the region.

Job Description

Develop and maintain strong relationships with University & Schools to ensure their ongoing satisfaction.
Act as the primary point of contact for key accounts, addressing queries and resolving issues promptly.
Drive the adoption and optimisation of the AI solutions across different client divisions.
Collaborate with internal teams to ensure client needs are met effectively.
Monitor and analyse client performance metrics to identify opportunities for growth and improvement.
Conduct regular reviews with clients to ensure alignment with their goals and objectives.
Provide training and resources to clients to maximise their understanding of the product.
Contribute to the development of strategies to enhance customer satisfaction and retention.

The Successful Applicant

A successful Customer Success Specialist should have:

A proven track record in a customer sucess.
Previous experience in EdTech or Education.
Strong communication and relationship-building skills.
A proactive approach to problem-solving and customer engagement.
A collaborative mindset to work effectively with internal teams and clients.

What's on Offer

Permanent position in a thriving industry.
Opportunities to work from home.

If you are ready to move forward in your career, we encourage you to apply.

Contact: Antoine Ratajczak

Quote job ref: JN-102026-7124822

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Dubai
Company Website:	https://redirect.michaelpage.com/mp-home	Job Function:	Customer Service
Company Industry/ Sector:	Other

What We Offer

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