Customer Success Manager - MENA And APAC

About Us

We're Thrive Learning, and we’re changing the way people learn at work. We believe learning should be easy, effective, and empowering, not a chore. That’s why we built the industry’s first truly modern, all-in-one learning experience. We didn’t just create a new product; we rewrote the rulebook.

Doing things differently is in our DNA. Our technology is helping over 3 million people worldwide unlock their potential and grow their careers. You've probably heard of some of the brands we work with, like Volvo, Vodafone, Krispy Kreme, and Sky. They trust us to deliver learning experiences that their people actually want to use.

We’re the fastest-growing learning technology company for a reason. Do you want to be part of a team that’s building something that matters and helping people thrive?

The Role

We’re on the hunt for a high-energy, people-powered Customer Success Manager who knows how to turn customers into communities and engagement into impact. This role is all about connection at scale: building buzzing spaces where customers learn, share, collaborate and thrive together. If you love bringing people together, turning insight into action, and showing up as your full self every day, keep reading.

We are seeking a dynamic and experienced Customer Success Manager to join our team. The primary responsibility of this role is to manage and nurture our community of customers in the GCC region as well as APACi, ensuring their success and satisfaction with our products or services, adopting a one to many approach to designing and delivering customer engagement and success.

Core Responsibilities

Community Engagement: Using your engagement armoury, you will need to build, grow and maintain a bustling community through proactive engagement, both on and off-line. By facilitating collaborative discussions, Q&A sessions, product workshops and feedback forums - you can further embed our vibrant community of customers into the industry-leading Thrive experience.

Relationship Management: Through understanding your customers critical business needs, goals, pain-points and success criteria, you will help our customers become, and remain an integral and engaged part of our business.

Advocacy & Feedback: By championing our brand and service yourself, you will help to identify and generate advocates across your customer base to become involved in testimonials, case-studies and award certificates.

Retention & Renewals: Through a data-focused lens, you will proactively monitor customer health metrics such as usage patterns, satisfaction scores, etc., to identify actions required around expansion or to ensure retention/renewal.

Cross-functional Collaboration: Become an integrated player within Thrive: By working closely across multiple teams including sales, marketing & product development, you will be a key player in ensuring customer success objectives are intertwined with the overall business mission.

Project focussed Deliverables: Scoping Customer needs and designing an effective programme of workshops and support to ensure a measurable and successful outcome.

Essential Skills

• Proven experience in L&D organisations, delivering learning interventions and driving impactful learning programmes.
• Experienced with Thrive platforms ( or other LMS’s) with strong technical and hands-on administration skills.
• Ability to build strong relationships across all levels of the business, confidently engaging with senior leaders and team members alike.
• Strong communication skills; ability to articulate complex ideas clearly.
• Proficiency in using CRM software (e.g., Salesforce) for managing customer interactions.
• Open to learning customer success principles coupled with analytical skills for interpreting data/metrics related to user engagement/activity within communities.
• Empathetic listener; genuinely cares about helping customers succeed.
• Innovative thinker who can devise creative solutions tailored specifically for the community's needs.
• Results-driven mindset; constantly seeks ways to drive value for both customers and the organisation.
• Team-player adept at collaborating across different departments internally while advocating externally on behalf of customers' best interests.
• Someone that is not afraid to bring 100% of themselves and their personality to work.
• Desirable customer success management/community management within a B2B or SaaS company.
  
  

Benefits

• Unlimited Holiday to support work-life balance
• Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings
• Flexible Working Hours within core hours (10:00–16:00)
• Birthday & Christmas Off, including festive shutdown between Christmas & New Year
• Work From Anywhere—fully remote-friendly (4 weeks a year)
  
  

What To Expect

We believe that finding a new job should be an enjoyable process. We’re passionate about bringing our whole selves to work, so what you see is what you get. All we ask from you, is that you show us your authentic self. We’re looking for people who bring something new to the team, who add to our culture and make it even greater. Our interview stages will be:

• Initial Screening Call: If we think you're a great addition to the team, you'll be invited to an introductory call with a member of our People Team. This is a chance to tell you about Thrive and give you an opportunity to ask questions.
• First-Stage Interview: Following the initial call, you will have a first-stage interview with a member of the team you'd be joining. This is a chance for us to get to know you better and for you to ask any questions about the role. We'll also discuss why Thrive interests you and what you feel you can add to our team.
• Assessment Task: We may ask you to complete a practical assignment or case study between interview stages.
• Final Stage Interview: You will meet with the Hiring Manager and/or a senior team member for a final interview. This stage is typically used for a more in-depth discussion and may involve a review of your assessment.
  
  

At Thrive, we’re on a mission to build an inclusive, welcoming culture that encourages and actively supports diversity. Our race, gender, religion, background, sexuality and beliefs are what make us unique. Our people are expected to always treat each other with respect, care and compassion. This starts from the moment you apply for a role at Thrive Learning, so we want you know we’re an equal opportunity employer. We will always strive to be as inclusive as possible in all aspects of employment and have a zero-tolerance policy for discrimination of any kind.

If you require any assistance, accommodations, or support during the application or interview stages, please don't hesitate to contact Ella Holland at ella.holland@thrivelearning.com. We're happy to help!

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