Customer Success Manager M F D

What is Jedox?

Jedox is a global leader in Enterprise Performance Management (EPM) and a recognized Gartner Magic Quadrant Leader, helping organizations transform fragmented planning into connected, data-driven decision-making. Trusted by more than 2,500 customers worldwide, Jedox enables business planning, budgeting and forecasting for finance, sales, and broader enterprise departments with leading-edge technology to outperform digital transformation and provide tangible customer value.

Your Responsibilitie

sWe are hiring a Customer Success Manager, based in Dubai. This role sits at the core of our business. It provides front-line guidance and support to all areas of the MEA business and contributes to decisions that impact Jedox’ growth every day. In this role, you will be responsible for the onboarding, adoption, health, renewal, and expansion of a portfolio of Jedox clients, ensuring high satisfaction and return on investment

.
What you lov

• e:You love engaging with customers and developing trusted advisor relationships with stakeholders and cross-functional tea
• msYou thrive in fast-paced environments with shifting prioriti
• esEnsuring customer success and satisfaction is your top priori
• tyActing as trusted advisor and key contact for our custome

rs
In this role, you wi

• ll:Act as the primary point of contact for Jedox customers throughout the lifecycle — from onboarding and implementation, through adoption, renewal and expansi
• on.Own a portfolio of enterprise customers, driving retention, adoption, and expansion of Jedox solutions through strategic, value-focused engageme
• nt.Develop and execute Customer Success Plans that align Jedox capabilities with the customer’s business objectives, planning processes, and transformation roadm
• ap.Lead customer-facing sessions including product demonstrations, enablement workshops and QBRs that highlight ROI and future opportuniti
• es.Serve as a strategic advisor, helping customers map Jedox to broader planning, forecasting, and performance management strategies across their organizati
• on.Identify and advance cross-sell and upsell opportunities, partnering closely with Sales to support account growth and multi-solution adopti
• on.Proactively monitor product usage and adoption, identify risks or optimization opportunities, and take action to ensure measurable value realizati
• on.Coordinate cross-functionally with Sales, Product, Support, and Partners to resolve issues, ensure seamless delivery, and elevate the overall customer experien

ce.
Your Pro

• file5–7 years of experience in Customer Success, Consulting, Account Management, or Presales within a SaaS organizat
• ion.Proven ability to drive retention, expansion, and strong adoption of SaaS soluti
• ons.Able to understand modeling, planning, and forecasting concepts and translate them into clear business va
• lue.Strong storytelling skills with the ability to craft compelling narratives for customer transformation journeys to scale Jedox solutions across multiple teams and functi
• ons.Experienced in leading QBRs, executive presentations, product demonstrations and roadmap discussions with senior stakehold
• ers.Excellent communication and stakeholder management skills with strong executive prese
• nce.Comfortable working cross-functionally with Sales, Product, Support, and Servi
• ces.Customer-first, proactive, and solution-oriented, with strong project and change-management capabilit
• ies.Working knowledge of FP&A processes or EPM consulting is strongly prefe
• rredA degree in Business, Economics, Computer Science, or a related f

ield
Abo

ut usJedox is a leading software solution that enables business planning, budgeting, and forecasting for finance, sales, and other business functions with leading-edge technology to drive Digital Transformation and provide tangible customer value. Constant innovation has made us a leader in the Enterprise Performance Management (EPM) se

ctor.
Our

ValuesAt Jedox, we pride ourselves on our core corporate values, which drive our success as a

team.Our growth mindset encourages us to constantly learn, evolve and innovate, pushing ourselves to new heights. We work together as #OneTeam OneJedox, with a shared passion for achieving excellence in everything we do. We execute with precision and hold ourselves to the highest standards of excellence, ensuring that we deliver impactful results that exceed our customers expectations. Our focus on people centricity ensures that our employees are at the heart of everything we do, enabling us to attract and retain top talent. We believe that effective communication and engagement are key to building strong relationships, both internally and with our customers, partners and stakeho

lders.
Why should you join ou

r team?At Jedox, we want our customers to achieve #Superplännen. It is that exhilarating feeling when an organization performs how it envisio

ned it.When you plan for the future and achieve your goals, we call it Superplännen, and we want you to achieve the same. This is why at Jedox our culture is shaped by our global collaboration, passion for people and development, diversity, and commitment to innovation. We refer to it as our #OneTeam mantra, which is ingrained in everything

we do.
We believe in lifelong learning and encourage team members to pursue personal and professional development, including internal & external training and certifications. We also enjoy meeting regularly (online or in persona) with each other all across the world for work, team events, to spend quality time together & have fun, or even do sports t

ogether.The same effort and attention are being given to ensure employee satisfaction in an out of the office. Some of those perks

• include:
  Flexible work: we love to work together in the offices as #Oneteam, but we also enjoy the possibility of working from everywhere and owning worki
• ng hours.Take time to care for yourself: We offer generous vacation time and comprehensive health benefits plans, including Pensi
• on plans.Plan for your future: Planning means something different to everyone. Work with your Line Manager to implement a career growth plan that suits y
• our path.Reduce your footprint: All offices are centrally located and can be easily reached via public transportation. Most Jedox offices offer public transit reimbursement or other perks like bike
• leasing.High-impact working environment: we enjoy flat hierarchies and short decision-making p
• rocesses.Get corporate discounts across many brands and

products.
Jedox is committed to creating an inclusive workplace and does not discriminate based on color, religion or belief, nationality, social or ethnic origin, age, gender, sexual orientation, or any other status protected by the laws and regulations in the geographic locations in which w