Customer Success Manager Automation WebMethods

Introduction

A Customer Success Manager (CSM) career in IBM means a career where youre helping clients fully realize the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBMs wider portfolio. It means being a trusted strategic advisor to some of the worlds most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems.

Excellent onboarding and industry-leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, youll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will have a positive impact on the world around you.

Your Role And Responsibilities

IBM Customer Success Manager Technical Specialists (CSMs) are technical experts who work with clients to drive adoption and expansion of IBM products to accelerate client value. They look for expansion opportunities within and across the product or service the client is using. During the renewals process, CSMs partner with Subscription & Annuity Reps to ensure the client has a seamless experience.

You will be joining the EMEA CSM Automation team within webMethods.

Preferred Education

Masters Degree

Required Technical And Professional Expertise

• Demonstrates the value IBMs technology can bring in the context of the clients industry/business and advantages of IBMs technology versus the competition
• Understand how to lead, coordinate, and leverage technical resources from Technical post-sale to deployment and implementation
• Experience working in sales of software, SaaS/ IaaS / PaaS and/or Cloud.
• High level of energy, resilience, initiative, and commitment to lead yourself and others through ambiguity to consistently deliver client value
• Experience building and communicating ROIs, client value assessments, business outcomes and executive business reviews based on enterprise software implementation and delivery
• Can demonstrate a natural bias towards self-motivation and initiative in addition to navigating data and people to find answers and present solutions
• Employ professional skills such as communication, persuasion, presenting, consulting, and facilitation
  
  

• Knowledge in webMethods or Integration platforms
• Strong architecture advocates for leading edge technologies and digital transformation, with emphasis on Hybrid Cloud and AI
• Experience working with a broad spectrum of technology solutions – Cloud, Data & AI, etc.
• Solid experience of using agile best practices to successfully deliver in a way thats both nimble and fast