Customer Success Administrator

Role Overview

The Customer Success Admin provides vital administrative and operational support to the Customer Success team, playing a key role in ensuring their efficient workflow and the overall effectiveness of customer operations. This individual will be instrumental in managing customer data within our CRM, supporting various internal processes, and assisting the Customer Success team in delivering an exceptional experience to Qashio's customers. They will ensure that our Customer Success Managers and Executives have the necessary information and tools to focus on strategic customer engagement and satisfaction.

Responsibilities

• Managing and maintaining accurate customer data and records within the Customer Success CRM system (Hubspot and other software).
• Assisting the Customer Success team with scheduling meetings, preparing presentations, and organizing customer-facing materials.
• Supporting the creation and distribution of internal reports and dashboards related to customer growth, engagement, and retention metrics.
• Facilitating communication and coordination between the Customer Success team and other internal departments such as Sales, Product, and Customer Support.
• Managing and tracking customer success-related documentation, ensuring all information is up-to-date and easily accessible.
• Providing administrative support for customer onboarding and offboarding processes, ensuring all necessary system updates and notifications are completed.
• Collaborating on initiatives to improve internal Customer Success processes and enhance operational efficiency.

Qualifications and Experience

• 1–3 years of experience in an administrative support role, ideally within a B2B SaaS environment.
• Must have experience supporting a Sales or Customer Success team.
• Proficiency in English; Arabic language skills are a plus.
• Experience using CRM and Work Management software (e.g., Hubspot, Asana, Notion) for data entry, reporting, and record management.
• Experience using presentation management software (e.g. Canva)
• Strong organizational skills and exceptional attention to detail.
• Proficiency in Google Workspace tools (Sheets, Docs, Forms etc).
• Excellent verbal and written communication skills.
• A can-do attitude and a proactive approach to supporting team needs.

Essential Competencies

• Cross-functional collaboration
• Analytical ability
• Results and target focus
• Agile business sense
• Customer relationship management