Customer Service & Sales Representative

Roles & Responsibilities

• Manage the front desk operations, including welcoming customers, handling check-ins, bookings, rescheduling, cancellations, and general enquiries.
• Respond promptly and professionally to customer calls and WhatsApp messages, providing accurate information regarding court rates, packages, memberships, coaching programs, social activities, and events.
• Process POS transactions, racket rentals, ball and product sales, while maintaining accurate customer, booking, and payment records.
• Utilize Microsoft Excel for data entry, operational tracking, basic calculations, reporting, and maintaining accurate administrative records.
• Monitor court schedules and coordinate with customers and relevant teams to ensure bookings start and finish on time.
• Coordinate effectively with coaches, cleaning and security teams, café staff, community groups, and event organizers during assigned shifts.
• Support the successful execution of social activities, tournaments, community bookings, corporate events, and private events.
• Handle customer queries and concerns professionally.
• Complete end-of-day closing procedures, including payment verification, reconciliation, and preparation of relevant reports.
• Demonstrate reliability, punctuality, professionalism, and the ability to work independently

• Desired Candidate Profile

• Previous experience in reception, customer service, hospitality, sports clubs, gyms, or administrative roles is preferred.
• Microsoft Excel skills are essential, including data entry, basic formulas, sorting, filtering, tracking, and reporting.
• Excellent spoken and written English communication skills, with the ability to communicate clearly and professionally with customers and colleagues.
• Friendly, confident, approachable, and professional in customer-facing situations.
• Highly organized and detail-oriented, with the ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Reliable, punctual, and comfortable working independently, particularly during evening and busy operational hours.
• Confident in using booking platforms, POS systems, WhatsApp, Microsoft Office, and other digital tools.
• Able to handle customer concerns calmly, professionally, and with a solution-oriented approach.
• Demonstrates a positive attitude, willingness to learn, adaptability, and a strong commitment to providing excellent customer service.
• Candidates must have a minimum of 2 years of relevant work experience in the UAE.

• Interested in developing a long-term career with the Ahdaaf Team and contributing positively to the growth and success of the organization.